ROSHAN KARKI
Lower Hutt,WGN
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
With qualification and experience in IT environment, excited to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure IT Support/ Help desk position and ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Modem Technician
Vector
Wellington, New Zealand
03.2022 - Current
- Installing 4G modem to smart power meter, upgrading meter firmware, testing signal strength and installing antenna if required.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific time frames.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines
Telecommunications Technician
Capital Comms Ltd (CHORUS NZ Ltd)
Wellington, WGN
04.2017 - 02.2022
- Worked as lead Fibre tech with knowledge in SDU scope, build and connect, fibre jointing, blowing and splicing, integrating house wiring, using VisionStream Pulse and creating Iauditiors/asbuilds, detail understanding about underground plans/Net maps.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Managed and prioritized customer service requests to achieve prompt resolution.
Shift Supervisor
Nando's Restaurant
Auckland, New Zealand
08.2016 - 11.2018
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed team of 5 to 6 staff members during each shift.
Sales Representative (Contract)
Mobil
Wellington, New Zealand
01.2015 - 03.2015
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma - Computing, Level 6
Royal Business College
Auckland, NZ2016
Diploma - Information Technology, LEVEL 5
Whitireia Community Polytechnic
Wellington, NZ2015
(10+2) HIGH SCHOOL CERTIFICATE - Science (Physics And Computer)
COBASS COLLEGE
NEPAL2013
Skills
- Experience in both Build and Connect (SDU), plan and design network methodology as per Chorus standard including Fibre blowing, Hauling, cabling and fusion splicing
- Installing and configuring ONT and integrating phone line with fibre as per Chorus standard
- Educating Customers
- Service Requests
- Maintaining Components
- Customer Inquiries
- Home Visits
- Installing Equipment
- Diagnosing Issues
- Test Equipment Operation
- Component Replacements
- Installation and Configuration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- A Sitesafe visionstream passport (VPL induction, Risk Management, PTN, Network Protection)
- First aid Certificate
- STMS L1 qualification
- Chorus WTC1 and WTC3 certificate
- Network Know How Certificate
- Driving license
Timeline
Modem Technician
Vector
03.2022 - Current
Telecommunications Technician
Capital Comms Ltd (CHORUS NZ Ltd)
04.2017 - 02.2022
Shift Supervisor
Nando's Restaurant
08.2016 - 11.2018
Sales Representative (Contract)
Mobil
01.2015 - 03.2015
Diploma - Computing, Level 6
Royal Business College
Diploma - Information Technology, LEVEL 5
Whitireia Community Polytechnic
(10+2) HIGH SCHOOL CERTIFICATE - Science (Physics And Computer)
COBASS COLLEGE
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