GURPREET SINGH
Summary
Retail and hospitality operations leader with 15+ years of experience at Harvey Norman and Burger King. Demonstrated ability to manage operations, lead large teams, and drive sales growth. Recognized for mentoring staff, enhancing KPIs, and ensuring service excellence in high-volume settings.
Overview
18
18
years of professional experience
Work History
Second-in-Charge / 2IC
Harvey Norman
, New Zealand
10.2014 - 08.2025
- Executed merchandising, pricing, and promotional strategies to maximize revenue generation.
- Spearheaded recruitment, training, and performance management initiatives for team development.
- Analyzed sales data with management to identify and act on strategic improvement opportunities.
- Maintained exceptional customer service standards by effectively resolving escalated queries.
- Managed inventory control processes to ensure stock accuracy and efficient ordering.
- Conducted training workshops focused on advanced sales techniques and customer engagement.
- Ensured strict adherence to health and safety policies as well as operational standards.
- Collaborated with the Proprietor to orchestrate departmental operations achieving sales and efficiency targets.
Store Manager
Burger King
Wellington, New Zealand
07.2007 - 10.2014
- Progressed through all store levels to achieve Store Manager position via performance and leadership.
- Managed daily operations, including staffing, rostering, and ensuring food safety compliance.
- Coached and led teams of over 20 in fast-paced, customer-centric environments.
- Enhanced store KPIs and streamlined processes while maintaining high customer satisfaction.
- Recognized for exceptional leadership, problem-solving skills, and staff development initiatives.
- Implemented cost-control measures to reduce waste and boost profit margins.
- Oversaw cash management, banking transactions, and financial reporting for store operations.
- Conducted staff appraisals and succession planning to enhance employee retention.
Education
Diploma - Hospitality Management
Whitireia Polytechnic
Porirua11-2010
Skills
- Retail & Store Operations Management
- Customer Service & Complaint Resolution
- Team Leadership & Staff Training
- Sales Performance & KPI Achievement
- Inventory & Stock Control
- Health & Safety Compliance
- Cost Management
- Performance Evaluation
- Microsoft Office Suite (Word, Excel, Outlook)
References
Available upon request
Key Highlights
- Harvey Norman, 01/01/14, 01/01/25, Over 10 years of service, promoted from Salesperson to Second-in-Charge (2IC)
- Burger King, 01/01/07, 01/01/14, Progressed from Crew Member to Store Manager, managing 20+ staff
- Leadership of teams in fast-paced, high-volume environments
- Expertise in operations, inventory, rostering, and staff development
- Diploma in Hospitality Management - Whitireia Polytechnic
- Strong record of exceeding sales targets and delivering service excellence
- Achieved recognition as Million Dollar Club member for top-tier sales performance.
Timeline
Second-in-Charge / 2IC
Harvey Norman
10.2014 - 08.2025
Store Manager
Burger King
07.2007 - 10.2014
Diploma - Hospitality Management
Whitireia Polytechnic