Hadyn Joyce
Melbourne
Summary
Dynamic professional with extensive experience at McDonald's, excelling in customer service and staff management. Proven track record in enhancing operational efficiency and improving customer satisfaction through effective team leadership and training. Skilled in warehouse operations and forklift operation, ensuring safety and reliability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
McDonalds Department Manager
McDonalds
02.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Junior Surveyor
ROKON
05.2021 - 02.2024
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
Warehouse Hand
Pastel Pines
12.2018 - 05.2021
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Assisted in maintaining accurate inventory records, leading to reduced stock discrepancies and improved replenishment accuracy.
- Operated various warehouse equipment safely, including forklifts, pallet jacks, and hand carts for proper material handling.
- Increased workplace safety by conducting regular inspections and reporting potential hazards.
Printers Asisstant
Interpack
09.2016 - 09.2017
- Performed regular printer maintenance tasks, extending equipment lifespan and preserving optimal performance levels.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
McDonalds Crew Trainer
McDonalds
11.2014 - 12.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Loading and unloading
- Shipping and receiving
- Forklift operation
- Forklift operator certification
- Warehouse operations
- Warehouse safety
- Material handling
- Safety awareness
- Safe driver
- Punctual and reliable
Timeline
McDonalds Department Manager
McDonalds
02.2024 - Current
Junior Surveyor
ROKON
05.2021 - 02.2024
Warehouse Hand
Pastel Pines
12.2018 - 05.2021
Printers Asisstant
Interpack
09.2016 - 09.2017
McDonalds Crew Trainer
McDonalds
11.2014 - 12.2018
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