Haiqi Yan
North Shore,AUK
Summary
Detail-oriented and policy-focused Regulatory Support Officer with proven experience managing end-to-end CCC applications, ensuring compliance, accuracy, and efficient workflow. Skilled in multi-tasking, data management, and problem resolution, with strong understanding of regulatory processes and council policies.
Overview
9
9
years of professional experience
Work History
Regulatory Support Officer
Auckland Council
Auckland, AUK
07.2024 - Current
- Managed CCC applications including CPU and PBC, (lodgement, invoicing, issuance, refusals), ensuring statutory compliance, accuracy, and policy adherence.
- Handled multiple applications concurrently, demonstrating strong organisation, prioritisation, and attention to detail in a high-volume workflow.
- Resolved customer queries（including financial disputes and inspection breakdown） via email and phone, providing timely, accurate guidance.
- Maintained complete and accurate regulatory records and system data, supporting evidence-based decisions and internal workflow.
- Supported internal processes and team coordination, ensuring smooth progression of applications and consistent application of policy.
Receptionist
MACVAD
Auckland, AUK
06.2022 - 09.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Office Manager
Beni LTD
07.2021 - 06.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Site Supervisor
Master Cleaning Specialist LTD
06.2020 - 06.2021
- Developed work schedules for team members to maximize shift coverage.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Supervised contractor work processes and adherence to project schedule.
- Communicated daily with vendors to keep project fully operational.
HR Manager
Suzuran Sanitary Goods Co., Ltd.
08.2017 - 09.2018
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
Education
Postgraduate Certificate - Business-Information Systems
UUNZ
Auckland, AUK03.2020
College Graduated - Majoring in Business Administration
Jiangnan University
Shanghai01.2016
Skills
Code Compliance & Regulatory Processes
Policy & Statutory Compliance
Multi-tasking & Attention to Detail
Data & Records Management
Customer Support
CRM / Microsoft Office
Personal Information
- Driving License: New Zealand full driving licence
- Availability: Can start work immediately.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Regulatory Support Officer
Auckland Council
07.2024 - Current
Receptionist
MACVAD
06.2022 - 09.2022
Office Manager
Beni LTD
07.2021 - 06.2022
Site Supervisor
Master Cleaning Specialist LTD
06.2020 - 06.2021
HR Manager
Suzuran Sanitary Goods Co., Ltd.
08.2017 - 09.2018
Postgraduate Certificate - Business-Information Systems
UUNZ
College Graduated - Majoring in Business Administration
Jiangnan University