Hannah Mitchell
Christchurch, New Zealand
Summary
At Bunnings Christchurch Airport, I excelled as an Activities Coordinator and Front End Supervisor, showcasing strong team management and interpersonal skills. I led successful community campaigns and store setups, enhanced customer service standards, and improved team productivity through effective coaching. My skills in budget management and fostering a positive work environment underscored my achievements, contributing significantly to meeting and exceeding KPIs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Bunnings Christchurch Airport
07.2021 - Current
- Coordinated, planned, developed and implemented activities for the local community
- Encouraged, supported and assisted people of all ages with activities and documented activity attendance to meet KPI’s
- Provided hands on support to local not-for-profit community groups
- Organise instore campaigns that create customer and team vibe through dress up days, team and customer activities
- Monitor monthly budgets and complete reporting to ensure all KPI’s are met
- Coordinated multiple stocktakes ensuring accurate counts, results and reports
- Assisted with 2 store set ups
Front End Supervisor
Bunnings Christchurch Airport
11.2019 - 07.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Completed team rosters.
- Responded to customer concerns with friendly and knowledgeable service and resolved issues promptly and effectively.
- Coached team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices which created accountability, ownership and pride in their work.
Education
Papanui High School
Christchurch, CAN2019
Skills
- Team Management
- Team building
- Risk Management
- Coaching and Mentoring
- Attention to Detail
- Budget Management
- Resilient and Adaptable
- Positive outlook
- Organisation
- Interpersonal skills
Certification
First Aid Certification
Introduction To Leadership
Timeline
Activities Coordinator
Bunnings Christchurch Airport
07.2021 - Current
Front End Supervisor
Bunnings Christchurch Airport
11.2019 - 07.2021
Papanui High School