Hannah Raiyawa
Auckland,Mt Roskill
Summary
Skilled in customer service and cash handling, I excelled at Countdown by transforming customer complaints into satisfaction, enhancing checkout efficiency, and leading a team with effective task delegation. At YMCA and Platypus Shoes, I further honed my problem-solving and teamwork abilities, significantly improving customer relations and sales outcomes.
Overview
5
5
years of professional experience
Work History
Checkout Supervisor
Countdown
08.2019 - Current
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
After School Volunteer
YMCA
04.2022 - 08.2022
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with organization and supervision of after-school activities for students.
- Contributed to the maintenance of a clean and organized learning environment by assisting in daily classroom setup and cleaning tasks.
- Helped students with homework and gave additional tips on studying techniques.
Sales Assistant
Platypus Shoes
04.2021 - 02.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Picking and preparing online orders to be dispatched
Education
High School Diploma -
Mt Roskill Grammar
Auckland, NZ11.2021
Skills
Customer Service
Cash handling expertise
Task Delegation
Time Management
First Aider
Problem-Solving
Liquor License
Team work
Reference
Malia Tufa: Supervisor
0211647953
Rakshak Dutt: Assistant Customer Service Manager
0211731877
Timeline
After School Volunteer
YMCA
04.2022 - 08.2022
Sales Assistant
Platypus Shoes
04.2021 - 02.2022
Checkout Supervisor
Countdown
08.2019 - Current
High School Diploma -
Mt Roskill Grammar
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