Hannah Smillie
Auckland
Summary
Motivated student with excellent communication skills seeking casual work opportunities. Proactive and adaptable, I excel in diverse team environments and am committed to delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Assistant Gym Manager
Du Val Clubs
01.2022 - Current
- Created organization systems for inventory control, merchandising, and schedules, dramatically increasing operational efficiency.
- Trained employees on general procedures, gym rules and duties.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promptly attended to guest needs concerning the gym, pool and VIP spa area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Maintained payroll information by calculating, collecting and entering data.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules / rosters to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reduced financial discrepancies by monitoring credit/debit card sales and deposits.
FOH Waitress
Percy Cafe
01.2020 - 02.2021
- Opening and closing cafe.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Bar Worker/Cinema Attendant
HOYTS
09.2018 - 11.2019
- Processed admission payments and provided tickets (Selling tickets and upselling drinks and popcorn).
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Opening and closing duties.
- Bar tending and serving/preparing alcoholic and non-alcoholic beverages (LUX).
- Preparing and making café standard coffee using espresso machine.
- Serving food (LUX).
- Complied with company service standards, including inventory and cash control procedures.
- Resolved customer concerns and relayed relevant information to supervisor.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Determined authenticity and applicability of presented tickets.
FOH Team Member
Epiphany Cafe, AUK
04.2017 - 09.2018
- Processed customers' payments and provided receipts.
- Maintain café cleanliness.
- Opening and closing store.
- Barista duties – preparation of hot and cold drinks according to franchise standards.
- Applied safe food handling and optimal cleaning strategies to protect customers from food-borne illness and maintain proper sanitation.
Controlled Alcohol Purchase Operative
NZ Police, AUK
01.2015 - 01.2016
- Collaborated with the New Zealand Police to ensure liquor stores are obeying the law by not selling to minors.
Education
Bachelor of Science - Paramedicine
Auckland University of Technology
Auckland, NZ11.2026
Level 4 Health And Fitness Personal Trainer -
New Zealand Institute of Sport
Epsom, AUK11.2021
Pre Police Preparation Level 3 Qualification -
New Zealand Institute of Sport
Epsom, AUK07.2021
Emergency First Aid Course Level 1 -
New Zealand Institute of Sport
Auckland06.2021
NCEA Level 1,2 And 3 -
Sancta Maria College
Botany Downs, AUK12.2019
Skills
- Time Management
- Cost Control
- Customer service
- Rapport building and listening
- Computer Proficiency
- Critical Thinking
- Safety Management
Timeline
Assistant Gym Manager
Du Val Clubs
01.2022 - Current
FOH Waitress
Percy Cafe
01.2020 - 02.2021
Bar Worker/Cinema Attendant
HOYTS
09.2018 - 11.2019
FOH Team Member
Epiphany Cafe, AUK
04.2017 - 09.2018
Controlled Alcohol Purchase Operative
NZ Police, AUK
01.2015 - 01.2016
Bachelor of Science - Paramedicine
Auckland University of Technology
Level 4 Health And Fitness Personal Trainer -
New Zealand Institute of Sport
Pre Police Preparation Level 3 Qualification -
New Zealand Institute of Sport
Emergency First Aid Course Level 1 -
New Zealand Institute of Sport
NCEA Level 1,2 And 3 -
Sancta Maria College
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