Summary
Overview
Work History
Certification
Education
Skills
Additional Information
Accomplishments
Timeline
Other Skills
Visa Status
Generic
HARVINDER SINGH

HARVINDER SINGH

AUCKLAND,CITY

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Over 5 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Ground Support Officer (Aviation)

Swissport International Airport (Auckland)
Auckland , City
08.2023 - Current
  • Detected and prevented illegal entry and smuggling of aliens from entering country.
  • Checking boarding passes and passports at the boarding gate
  • Checking bookings and issuing boarding passes
  • Conducting safety audits and ensuring compliance with aviation regulations
  • Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary
  • Collected and arranged client documents and data for application submission.
  • Asked visitors prearranged chain of questions to collect information on visitors entering country

Senior Operations Manager

Remuera Local
AUCKLAND , CITY
07.2022 - Current
  • Addressed customer concerns with suitable solutions.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Designed and implemented hiring and training practices for personnel.

Website Developer

Self Employed
Auckland
11.2018 - Current
  • Developed 6 websites using Wix and Wordpress.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Analyzed business requirements and evaluated system specifications for client websites.
  • Worked closely with brand and marketing teams across organizations to promote specific websites.
  • Worked closely with brand and marketing teams across organizations to promote specific applications.
  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
  • Designed websites, portals and large-scale web applications for multiple clients.
  • Redesigned sites to enhance navigation and improve visual appeal.
  • Implemented improvements to boost site performance.
  • Completed design projects to meet budget, equipment, performance and legal requirements.

Operations Manager

Spoon and Paddle
TAUPO , NEW ZEALAND
01.2021 - 07.2022
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Collaborated with team leaders on quality audits.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.

Operations Manager

Mikano
AUCKLAND
08.2016 - 03.2020
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Responded to information requests from superiors, providing specific documentation.
  • Conducted employee observations and documented findings.
  • Collected customer fees, managed refunds and provided complete sales documentation.

Customer Service Manager

Micro shine Computers PVT LTD
City , India
01.2011 - 12.2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Monitored phone calls to provide feedback and coaching.

Certification

  • Civil Aviation Safety Regulations 1998 - Volume 3
  • Aircraft Type Swap for Airport Crew certificate
  • Handling Intoxicated Customers certificate
  • Airport Services Safety Essentials for Airport & Ground Crew certificate

Education

DIPLOMA - SYSTEM ADMINISTRATION NATIONAL

ASPIRE, TECHNOLOGY INSTITUTE
01.2017

NEW ZEALAND DIPLOMA - INFORMATION TECHNOLOGY TECHNICAL SUPPORT

AUCKLAND
12.2016

Bachelor of Commerce (Honors) - BUSINESS MANAGEMENT

SPRINGDALE COLLEGE AND MANAGEMENT STUDIES
INDIA
04.2016

Skills

  • Team Leadership
  • Staff Training
  • Customer Service
  • Systems Implementation
  • Policies and Procedures Implementation
  • Logistics Oversight
  • Recruitment and Hiring
  • Customer Service Management
  • Website Analytics Tools
  • User Experience Design
  • End User Support
  • Hardware and Software Updates
  • Log Updates
  • Website Updates
  • Software Maintenance
  • Information Confidentiality
  • Verbal and Written Communication

Additional Information

I have extensive experience in website development using various platforms, including Wix. With my expertise in Wix, I believe I can make a significant contribution to your team.

My experience with Wix includes designing and developing custom websites for clients in different industries. I am skilled in using Wix drag-and-drop editor, customizing templates, and integrating various elements such as text, images, and forms. I also have experience in adding custom code using the Wix Code Editor.

One of my strengths is optimizing websites for search engines. With Wix inbuilt SEO tools, I can optimize your website's meta tags, descriptions, and keywords, and improve its visibility on search engines. I also have experience in integrating social media, email marketing, and other apps from the Wix app store to enhance website functionality.

Accomplishments

  • Actively sought intensive projects that proved more lucrative and brought in new business opportunities for the company.
  • Boosted customer satisfaction ratings by 40% in under 8 months.
  • Increased output by 20% by promoting Business through Social media platforms and developed new website.
  • Cut inventory by more than half and improved on-time delivery to 5%.
  • Cut company operating budget by $750 per months through create our own booking platforms and other online platforms.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Ground Support Officer (Aviation)

Swissport International Airport (Auckland)
08.2023 - Current

Senior Operations Manager

Remuera Local
07.2022 - Current

Operations Manager

Spoon and Paddle
01.2021 - 07.2022

Website Developer

Self Employed
11.2018 - Current

Operations Manager

Mikano
08.2016 - 03.2020

Customer Service Manager

Micro shine Computers PVT LTD
01.2011 - 12.2015

DIPLOMA - SYSTEM ADMINISTRATION NATIONAL

ASPIRE, TECHNOLOGY INSTITUTE

NEW ZEALAND DIPLOMA - INFORMATION TECHNOLOGY TECHNICAL SUPPORT

AUCKLAND

Bachelor of Commerce (Honors) - BUSINESS MANAGEMENT

SPRINGDALE COLLEGE AND MANAGEMENT STUDIES
  • Civil Aviation Safety Regulations 1998 - Volume 3
  • Aircraft Type Swap for Airport Crew certificate
  • Handling Intoxicated Customers certificate
  • Airport Services Safety Essentials for Airport & Ground Crew certificate

Other Skills

I have a proven track record of success in managing operations and leading cross-functional teams in a variety of industries. My experience includes developing and implementing effective strategies to improve operational efficiency, reduce costs, and increase productivity. I have also successfully managed large-scale projects and implemented process improvements that have led to significant improvements in overall performance.

One of my strengths is my ability to build and maintain strong relationships with stakeholders at all levels. I am skilled in identifying and addressing the needs of various departments and working collaboratively to develop solutions that meet organizational objectives. I am also experienced in developing and managing budgets, forecasting financial performance, and implementing cost-saving measures.

Visa Status

Permanent Resident Visa

HARVINDER SINGH