Haylee Bongers
Christchurch,CAN
Summary
I am a responsible and polite 20-year-old with a strong emphasis on trustworthiness and friendliness in all interactions. Im known for a strong work ethic, organizational skills, and unwavering determination to assist as needed. Thrives on being hands-on and constantly seeks opportunities to push abilities both within and outside of work. Finds joy in working with people and handling customer-related tasks due to a bubbly personality and easy-going nature that effortlessly connects with others. Transitioned into preferred career as a travel consultant, gaining extensive knowledge in booking domestic travel for clients across New Zealand with utmost care and attention to their needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Consultant
Orbit Wellington
05.2023 - Current
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Coordinated domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Front of house
Cocopelli
04.2022 - 04.2023
- Provide waitressing service
- Communication skills
- Operated cash register, handling money skills
- Supported the front of house operations during showtimes, ensuring a seamless experience for audience members from entrance to exit.
Front of house
Richmond Roast House
07.2019 - 04.2021
- Maintaining fresh food by restocking and date checking
- Answering all phone calls, online orders, concerns
- Food safety cleanliness of restaurant
Checkouts, Apparel, Service desk
The Warehouse
11.2020 - 01.2021
- Merchandising
- Supervised team members
- Operated cash register
- Assisted with customer concerns
Education
Level 5 Travel and Tourism Management -
New Zealand School of Tourism
Christchurch, NZ04-2023
Level 4 Tourism, Hotel and Airline Operations -
New Zealand School of Tourism
Christchurch, NZ06.2022
NCEA Level 1,2 & 3 -
Waimea College
Nelson, NZ12.2021
Hospitality & bar/barista certificate level 3 -
NMIT Trades Academy
Nelson, NZ11-2021
Skills
- Time management
- Communication skills
- GDS expertise
- Critical thinking
- Travel itineraries
- Travel bookings processes
- Travel industry expertise
- Good with teamwork
- Well mannered
- Reliable
- Willingness to learn
- Exceptional customer service
Certification
New Zealand Certificate in Tourism ( level 4) Tourism, Hotel & Arline Operations
New Zealand Certificate in Tourism ( level 5) Tourism, Hotel & Arline Operations
Accor Hotel Group Specialist Knowledge Certificate
Product Knowledge Unit on Contiki Holidays
Hobbiton Specialist Knowledge Certificate
Timeline
Travel Consultant
Orbit Wellington
05.2023 - Current
Front of house
Cocopelli
04.2022 - 04.2023
Checkouts, Apparel, Service desk
The Warehouse
11.2020 - 01.2021
Front of house
Richmond Roast House
07.2019 - 04.2021
Level 5 Travel and Tourism Management -
New Zealand School of Tourism
Level 4 Tourism, Hotel and Airline Operations -
New Zealand School of Tourism
NCEA Level 1,2 & 3 -
Waimea College
Hospitality & bar/barista certificate level 3 -
NMIT Trades Academy
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