HAZEL MAY EMPHASIS
MARION ROAD NORTH PLYMPTON,SOUTH ADELAIDE
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
RECPETIONIST
MID CENTRAL HEALTH DISTRICT
09.2021 - Current
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Scheduled appointments and maintained calendar for healthcare providers, ensuring efficient patient flow.
- Assisted patients with registration and intake processes, enhancing overall service experience.
- Coordinated communication between patients and medical staff, improving response times and clari
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed insurance claims and verified patient coverage for accuracy and efficiency.
- Maintained electronic health records, ensuring data integrity and compliance with regulations.
- Assisted in front desk operations, greeting patients and addressing inquiries professionally.
- Implemented office procedures that improved patient intake process and reduced wait times.
- Collaborated with medical staff to ensure seamless communication regarding patient care needs.
- Provided exceptional customer service, enhancing patient satisfaction through attentive support.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported positive patient experience by offering assistance with filling out health forms.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Care Assistant
New Zealand Healthcare
05.2020 - 07.2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs, reporting changes to nursing staff promptly.
- Administered medications and maintained accurate records of patient care.
- Collaborated with healthcare teams to develop individualized care plans.
- Implemented infection control protocols, promoting a safe environment for all patients.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Advocated for patient needs, fostering trust and open communication with families.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
Health Care Assistant
SUMMERSET BY THE RANGES
05.2017 - 06.2019
- Educated patients and families on health management and wellness strategies.
- Trained new staff on procedures and best practices in patient care delivery.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Supported healthcare teams in emergency situations, demonstrating agility and readiness to respond to patient needs.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
Meat Processor
TURKS CHICKEN POULTRY
11.2015 - 05.2017
- Operated and maintained meat processing equipment to ensure efficiency and safety.
- Trained new staff on proper handling techniques and safety protocols.
- Monitored production lines for quality control and compliance with industry standards.
- Collaborated with team members to optimize workflow and increase productivity.
- Implemented improvements in processing methods to enhance product quality.
- Developed standard operating procedures to standardize processes across shifts.
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Ensured consistent product quality by adhering to strict sanitation standards and company guidelines.
- Mitigated risk of cross-contamination by strictly adhering to company guidelines on separation protocols for different types of meats.
- Increased customer satisfaction by accurately fulfilling custom orders and special requests.
- Enhanced production efficiency by implementing streamlined meat processing techniques.
- Cut meat products with slicing equipment according to size specifications.
- Inspected meat to perform quality assurance checks.
- Processed meat by cutting, sorting parts, deboning and grinding.
- Sanitized surfaces to maintain cleanliness of food service area.
Education
No Degree - BACHELOR OF SCIENCE IN PHYSICAL THERAPY
SOUTHWESTERN UNIVERSITY
CEBU PHILIPPINESGraduate Certificate - SUPPORT WORKER/CAREGIVER LEVEL 4
HOROWHENUA LEARNING CENTRE
Levin, NZ12-2020
CERTIFICATE/DIPLOMA -
ZANIVIV CAREGIVER SCHOOL
TABUNOK TALISAY CEBU PHILIPPINES11-2011
High School Diploma -
SAINT CATHERINES COLLEGE
CARCAR CEBU PHILIPPINES03-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Reminder calls
- Patient relations
- Records management
- Medical records management
- Referral verification
- Paperwork coordination
- Medical office administration
- Documentation
- Records maintenance
Languages
English
Professional Working
TAGALOG
Full Professional
VISAYAN
Native or Bilingual
Timeline
RECPETIONIST
MID CENTRAL HEALTH DISTRICT
09.2021 - Current
Health Care Assistant
New Zealand Healthcare
05.2020 - 07.2021
Health Care Assistant
SUMMERSET BY THE RANGES
05.2017 - 06.2019
Meat Processor
TURKS CHICKEN POULTRY
11.2015 - 05.2017
No Degree - BACHELOR OF SCIENCE IN PHYSICAL THERAPY
SOUTHWESTERN UNIVERSITY
Graduate Certificate - SUPPORT WORKER/CAREGIVER LEVEL 4
HOROWHENUA LEARNING CENTRE
CERTIFICATE/DIPLOMA -
ZANIVIV CAREGIVER SCHOOL
High School Diploma -
SAINT CATHERINES COLLEGE