Heleina Tuulaupua
Rotorua,BOP
Summary
Customer-focused Retail Worker experienced in inventory management, customer service, and sales support. Delivered high productivity and efficient task completion through effective communication and teamwork. Committed to ensuring positive customer interactions and assisting with needs, leveraging advanced knowledge of fashion trends.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Retail Worker
Spotlight
Bop , Rotorua
08.2025 - 09.2025
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Assisted customers in locating products throughout the store.
- Greeted customers, identified their needs and provided assistance with product selection.
- Operated cash register and processed customer transactions efficiently.
- Provided product knowledge and recommendations to enhance customer experience.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Collaborated with team members to restock shelves regularly.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Retail Worker
Spotlight
Bop, Rotorua
12.2025 - 02.2026
- Built customer loyalty by engaging with and identifying product needs of customers.
- Help customers load purchased equipment when necessary.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Retail Worker
Spotlight
Bop, Rotorua
08.2026 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products throughout the store.
- Provided product knowledge and recommendations to enhance customer experience.
- Recommended, selected and located merchandise based on customer desires.
- Maintained cleanliness and organization of merchandise displays.
- Collaborated with team members to restock shelves regularly.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Rotorua Girls High School
Bop, RotoruaSkills
- Customer service
- Customer engagement
- Customer assistance
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Good communication
Languages
English
First Language
Spanish
Intermediate (B1)
B1
Māori
Upper Intermediate (B2)
B2
Timeline
Retail Worker
Spotlight
08.2026 - Current
Retail Worker
Spotlight
12.2025 - 02.2026
Retail Worker
Spotlight
08.2025 - 09.2025
Rotorua Girls High School