Hermione Domingo
Takaka,Central Takaka
Summary
Customer-savvy hospitality worker accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Courthouse Cafe
Collingwood, TAS
10.2022 - 10.2023
- Oversaw inventory management of cups, lids, straws, and condiments during shifts.
- Processed payments for orders and provided customers with change.
- Provided exceptional customer service to enhance dining experience and foster customer loyalty.
- Maintained cleanliness and organization of dining area to ensure safe, pleasant environment for guests.
Food and Beverage Attendant
Millbrook Resort
Queenstown, OTA
09.2020 - 08.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Handled customer inquiries and resolved complaints promptly to ensure satisfaction and repeat business.
Dance Instructor
Queenstown School Of Dance
Queenstown, OTA
01.2018 - 12.2018
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Utilized different styles of teaching to accommodate students of all capabilities.
Housekeeper
Browns Boutique Hotel
Queenstown, OTA
04.2017 - 12.2017
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Operated cleaning equipment including vacuums, floor scrubbers, and chemical dispensers.
- Managed laundry operations, ensuring timely delivery of clean linens to various departments.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
Hospitality Administration And Management
Queenstown Resort Collage
Queenstown, NZ12.2021
Skills
- Order Management
- Inventory Management
- Buffet Maintenance
- Positive attitude
- Adaptability under pressure
- Beverage preparation
- Effective communication
- Menu expertise
- Allergy awareness
- Reliability and punctuality
- Team collaboration
Timeline
Food and Beverage Attendant
Courthouse Cafe
10.2022 - 10.2023
Food and Beverage Attendant
Millbrook Resort
09.2020 - 08.2022
Dance Instructor
Queenstown School Of Dance
01.2018 - 12.2018
Housekeeper
Browns Boutique Hotel
04.2017 - 12.2017
Hospitality Administration And Management
Queenstown Resort Collage