Hippal Patel
Fairfield,Hamilton
Summary
Dedicated and results-driven IT professional with 5 years of progressive experience in IT administration and telecommunications. Seeking a mid-level system engineer role at Niko to leverage my expertise in Azure and Microsoft 365 management, system administration, and user support.
Overview
7
7
years of professional experience
Work History
Telecommunication Engineer
Optrek Solutions
Hamilton Central, Hamilton
01.2023 - Current
- Configured routers, switches, hubs and other telecommunications equipment to meet customer requirements.
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Reviewed project drawings to perform installation activities according to specifications.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Coordinated with vendors to ensure timely delivery of materials needed for installation projects.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
System Administrator
Australian Premium Solar Pvt.Ltd (India)
Ahemdabad, Ahemedabad
05.2020 - 10.2022
- Managed and configured Microsoft 365 and Azure environments, ensuring high reliability and performance
- Created user accounts in Active Directory and assigned appropriate permissions.
- Installed and configured servers, network devices, and firewall hardware and software, contributing to improved system security and availability
- Implemented IT policies and procedures, overseeing the management of contracts and licenses for IT products and services.
- Spearheaded the implementation and management of telecommunications systems, ensuring seamless communication for remote and in-office staff.
- Developed documentation outlining procedures for utilizing the features of the ERP software.
- Conducted tests on various aspects of the ERP system such as functionality, scalability, usability.
IT Administrator
Achievers Energy Ltd (India)
Ahemedabad, Ahemedabad
11.2016 - 02.2019
- Delivered 1st level support to staff and external clients, maintaining a robust ticketing system
- Collaborated with external IT providers to create and update a comprehensive knowledge base
- Installed and configured laptops, hardware, and software, resolving issues promptly to minimize downtime.
- Provided support for staff working remotely, resolving issues related to desktop hardware, software, and connectivity.
- Designed, configured and tested computer hardware and operating system software.
- Collaborated with IT team members to develop an effective strategy for deploying updates or patches to production environment.
- Performed regular backups of critical systems using backup software tools.
Education
Bachelor of Science - Computer Application and Information Technology
Ganpat University
Kherva01.2014
Skills
- Operating Environments: Microsoft 365, Azure, Windows Server
- Support: 1st and 2nd Level IT Support, Ticketing Systems
- Networking: Installation and Configuration of Servers, Network Devices, and Firewalls
- Security: Implementation of Security Policies and Procedures
- Management: Vendor Relationships, Contract and License Management
- Policy and Procedure: IT Policy and Procedure Development
- Real-Time Troubleshooting: Proven ability to troubleshoot and resolve issues promptly
Competencies
- Attention to Detail: Proven track record in ensuring high IT system performance.
- Analytical Skills: Strong problem-solving abilities and solution development.
- Team Collaboration: Effective communication within multi-discipline design engineering teams.
- Self-Motivation: Demonstrated ability to work with minimal supervision.
- Time Management: Efficiently organize and manage multiple tasks.
References
References available upon request.
Timeline
Telecommunication Engineer
Optrek Solutions
01.2023 - Current
System Administrator
Australian Premium Solar Pvt.Ltd (India)
05.2020 - 10.2022
IT Administrator
Achievers Energy Ltd (India)
11.2016 - 02.2019
Bachelor of Science - Computer Application and Information Technology
Ganpat University
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