Hoang Dang
AUK,Auckland
Summary
Dynamic Financial Transactions Administrator at Health New Zealand with expertise in Oracle FPIM and EDI integration. Proven track record in resolving automation exceptions and enhancing process efficiency. Strong technical adaptability and cultural competency, driving innovation and stakeholder collaboration to achieve operational excellence. Committed to delivering tailored solutions and exceptional service.
Overview
9
9
years of professional experience
Work History
Financial Transactions Administrator
Health New Zealand
05.2022 - Current
- System Interface Management: Ensured a smooth interface between FPIM and the scanning solution, Esker. Consistently overseeing and resolving errors and exceptions resulting from these interfaces.
- Automation Exception Resolution: Managed and resolved exceptions reported by automation applications such as Satori, FPIM Open Interface Table errors, and e-Invoicing, significantly contributing to process efficiency and data accuracy.
- Technical Liaison and Problem Solving: Successfully managed AP invoice holds for EDI suppliers. Regularly liaised with FPIM Functionals and Fujifilm Business to resolve complex, unresolved system issues that impacted FPIM and Esker.
- Process and Ticket Management: Provided essential guidance and training on AP process related matters and efficiently managed the resolution of internal tickets, including those assigned in Kotahi and Fujifilm Themis portal, meeting strict deadlines.
- Efficiency and Innovation: Modeled an agile approach, bringing ideas on how to 'do it better' and contributing to simplification efforts that drove efficiency and delivered automation savings.
- Cultural Competency: Applied a strong understanding of the significance of and obligations under Te Tiriti o Waitangi and ensured its principles were reflected in operational decisions and team interactions.
Customer Relationship Manager
Bank For Investment And Development Of Vietnam JSC
10.2016 - 12.2018
- Managed a portfolio of over 100 clients, providing tailored financial solutions and support.
- Assessed customer assets and loan eligibility, ensuring repayment capacity and compliance.
- Monitored loan usage and payment schedules, following up on overdue accounts.
- Handled deposits, processed service requests, and delivered efficient, friendly customer service.
- Cross-sold banking products including property and life insurance.
- Used CRM systems to manage client interactions and improve communication.
- Collaborated with teams to resolve client issues and enhance service quality.
Education
Master of Finance -
Massey University
Palmerston North, NZ02-2022
Bachelor of Finance And Banking -
University of Economics Ho Chi Minh City
Vietnam06-2016
Skills
- Oracle FPIM, EDI & Esker Integration Expertise
- Satori/More4Apps/eInvoicing Exception Resolution
- End-to-End Procure to Pay Expertise
- Automation Strategy & Efficiency Drive
- Technical Adaptability & Process Guidance (AP)
- Te Tiriti o Waitangi & Internal Stakeholder Liaison
Timeline
Financial Transactions Administrator
Health New Zealand
05.2022 - Current
Customer Relationship Manager
Bank For Investment And Development Of Vietnam JSC
10.2016 - 12.2018
Master of Finance -
Massey University
Bachelor of Finance And Banking -
University of Economics Ho Chi Minh City