Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Holly Porter

Prebbleton

Summary

Multifaceted professional with expertise in administration, veterinary nursing and customer service strengths include: Strong communication skills and interpersonal skills Effective team management and leadership Attention to detail and organisational abilities Compassionate animal care and handling Proven problem solving and adaptability Excellent customer service and conflict resolution.

Highly successful Veterinary Technician with significant expertise in anesthesia, surgery and pathology in large animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.

Overview

11
11
years of professional experience

Work History

Administrative Manager / Owner

Solatube Christchurch ltd
01.2020 - 12.2024
  • I was the First point of contact for clients, Manage booking quotes and scheduling appointments
  • Send quotes and figures to clients, Coordinate instillations and logistics, provide customer support and resolve issues, Maintain accurate records and reports
  • Exceeded reach (KPIS) Key Performance indicators for Solatube
  • Consistently met or surpassed performance targets driving team success
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Verified customer information for orderly, up-to-date online systems.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Veterinary Nurse

Prebbleton Veterinary Hospital
01.2020 - 12.2024
  • A veterinary nurses job entails assisting veterinarians with exams, procedure, and surgeries while also providing care and support to animals, including administrating medications, monitoring vital signs and educating owners on animal care
  • I worked with a range of animals including dogs, cats, rabbits, chickens, foals and horses
  • Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
  • Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
  • Mentored junior veterinary nurses, imparting valuable knowledge and fostering a supportive learning environment.
  • Assisted in various surgical procedures, ensuring successful outcomes and minimal complications for patients.
  • Maintained detailed patient records using electronic medical software systems, ensuring accuracy of information and efficient communication within the veterinary team.
  • Collected and prepared specimens for laboratory testing.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Performed dental cleanings using ultrasonic scaler.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Developed strong relationships with clients through trust-building conversations and consistent follow-ups on patient progress.

Customer Service Assistant

Air New Zealand
03.2014 - 12.2019
  • As ground crew for Air New Zealand I ensured timely passenger boarding, handled ticketing and luggage, facilitated smooth transfers and guaranteed safety on the tarmac, providing exceptional customer service and attention to detail
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

NATIONAL CERTIFICATE - Veterinary Nursing

National Certificate in Veterinary Nursing
Aura

NATIONAL CERTIFICATE - ANIMAL CARE

National Certificate in Animal Care Level 2

NCEA LEVEL 3 -

NCEA LEVEL 2 -

NCEA LEVEL 1 -

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Diagnostic imaging expertise
  • Patient monitoring techniques
  • Anesthesia administration
  • Radiation safety compliance
  • Compassionate animal handling
  • Advanced surgical assistance
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Hobbies and Interests

  • Mountain biking
  • Working out regularly

Timeline

Administrative Manager / Owner

Solatube Christchurch ltd
01.2020 - 12.2024

Veterinary Nurse

Prebbleton Veterinary Hospital
01.2020 - 12.2024

Customer Service Assistant

Air New Zealand
03.2014 - 12.2019

NATIONAL CERTIFICATE - Veterinary Nursing

National Certificate in Veterinary Nursing

NCEA LEVEL 2 -

NCEA LEVEL 1 -

NATIONAL CERTIFICATE - ANIMAL CARE

National Certificate in Animal Care Level 2

NCEA LEVEL 3 -

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Holly Porter