An outdoor enthusiast with a competitive edge, I've represented Ashburton College in mountain biking at both regional and national levels Alongside biking, I enjoy water skiing and hiking, embracing the thrill of outdoor adventures Passionate about fostering an active lifestyle
Holly Trotter
Christchurch,CAN
Summary
Experienced food service professional with a strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering a collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Hotel Montreal
08.2024 - Current
- Maintained a clean and organised restaurant to comply with hygiene and health regulations.
- Trained new staff members on company policies and procedures.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Making phone calls.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Wait Staff Member
Speights Ale House
05.2022 - 03.2024
- Cultivated warm relationships with regular customers..
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing the quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Served food and beverages promptly with focused attention to customer needs.
Private Child Caregiver
Family Friends House
04.2018 - 05.2022
- Helped children complete homework assignments and school projects.
- Transported children safely to various appointments and extracurricular activities as required.
Rouging
Cates and Seeds, Carrfields
12.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Restaurant Team Member
The Lake House Restaurant
07.2021 - 12.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived at work in uniform and presentable in appearance to meet restaurant standards.
Education
NCEA Level 1 Endorsed With Merit -
Ashburton College
Application And Effort Award -
Ashburton College
NCEA Level 2 Endorsed With Merit -
Ashburton College
NCEA Level 3 Achieved -
Ashburton College
Certificate in Study And Career Preparation - Level 4 Health Science
Naturopathic College of NZ
12-2023
Diploma in Health Science - Level 5
Naturopathic College of NZ
11-2025
Skills
- Adaptability under pressure
- Hardworking & committed
- Excellent customer service skills
- Attention to detail
- Time management
- Adaptable, enthusiastic, and reliable
- Strong communication skills
- Teamwork
Interests
Timeline
Food and Beverage Attendant
Hotel Montreal
08.2024 - Current
Wait Staff Member
Speights Ale House
05.2022 - 03.2024
Rouging
Cates and Seeds, Carrfields
12.2021 - 01.2022
Restaurant Team Member
The Lake House Restaurant
07.2021 - 12.2021
Private Child Caregiver
Family Friends House
04.2018 - 05.2022
NCEA Level 1 Endorsed With Merit -
Ashburton College
Application And Effort Award -
Ashburton College
NCEA Level 2 Endorsed With Merit -
Ashburton College
NCEA Level 3 Achieved -
Ashburton College
Certificate in Study And Career Preparation - Level 4 Health Science
Naturopathic College of NZ
Diploma in Health Science - Level 5
Naturopathic College of NZ
Licences
- Full licence, Class 1
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