Holly Wingrove

• Traveling to multiple pool and leisure centre facilities to provide optimal coverage in various positions while contributing to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Receptionist

• Working to provide customers with the highest service; increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues whilst managing high-stress situations, always maintaining professionalism under pressure.
• Ensured smooth operations during peak periods through effective time management techniques such as delegation and task prioritization.

Pool lifeguard

• Learned and maintained proficiency in first responder skills such as First Aid (Level 2) and CPR as well as upholding a Pool Lifeguard Practising Certificate by attending monthly trainings, to offer individuals in distress optimal support.
• Implemented emergency action places when necessary, while coordinating with other staff members to ensure efficient responses, as well as vigilantly monitoring pool and sauna activities, overall enhancing the safety of pool and leisure centre users.

• Responded and handled customer concerns and challenges with ease by providing efficient services whilst being a friendly, knowledgeable support, maintaining composure and professionalism.
• Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members consistently maintaining energy and enthusiasm in a fast-paced environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity using critical thinking to break down problems, evaluate solutions and make decisions.
• Oversaw food preparation and monitored safety protocols. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Communicated effectively with a larger variety of students age rages from five to seniors whilst ensuring student awareness and safety, implementing the correct behaviours around horses.
• Carried out lesson plans and taught new content based on my own research and experience to engage students while ensuring the learning intention is achieved.
• Observed other instructors, learning myself to aid my future teachings and to add new things into the lessons.
• Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation while being respectful, friendly and being willing to help wherever needed.
• Effectively communicated with students about their progress, challenges faced during lessons, or any areas needing improvement, earning positive feedback from students and parents of younger students regarding instruction and personal satisfaction from learning success.
• Applied a structured content outline to minimize learning gaps to ensure the students were able to achieve their learning goals and pass their end of season examinations.