Hsiang Yuan YEH
Songshan, Taipei City,Taiwan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Olea Cafe
07.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
System Support Engineer
St. Win
12.2019 - 02.2023
- Reduced downtime for users by providing efficient remote and on-site support services.
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency.
- Developed comprehensive documentation of procedures to ensure consistent support quality across the organization.
- Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
- Worked effectively in both independent and team environments to exceed IT goals.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
English tutor
ALV
07.2017 - 06.2019
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
- Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
- Developed student confidence through positive reinforcement strategies.
- Worked with students in classrooms or home environments to provide educational support.
Education
B.A. - Foreign Language and Literature
Tunghai University
Taiwan, Taichung 06.2020
Skills
- Continuous learning
- Problem-solving abilities
- Project management
- Communication and Team Collaboration
- Staff and Team Training
- Patience
- Customer service
- Time management
- Multi-tasking
- Flexible and competent
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Front of House Staff Member
Olea Cafe
07.2023 - Current
System Support Engineer
St. Win
12.2019 - 02.2023
English tutor
ALV
07.2017 - 06.2019
B.A. - Foreign Language and Literature
Tunghai University
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