Ian Hsu
Northpark,Auckland
Summary
Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Results-oriented management professional experienced in bar and restaurant environments. Knowledgeable about front- and back-of-house operations with particular strength in running a high-quality, successful bar.
Overview
14
14
years of professional experience
Work History
Bar Supervisor
Bayluck Karaoke & Lounge
Auckland CBD, Auckland
06.2021 - 07.2023
- Implemented cost control measures to reduce waste without compromising quality standards.
- Reorganized bar stations to streamline service flow.
- Monitored temperatures of prepared food and cold-storage areas.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Developed and implemented innovative strategies to increase customer satisfaction.
- Analyzed monthly sales data to identify areas of improvement within the bar environment.
- Supervised daily operations of the bar including opening and closing procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained accurate records of beverage inventories, sales, and costs.
Bar Manager
Vivopartyworld Karaoke & Bar
Auckland CBD, Auckland
06.2017 - 09.2019
- Trained new employees to perform duties.
- Monitored patron alcohol consumption to encourage safety.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
Duty Manager
Vmusic Karaoke & Restaurant
Auckland CBD, Auckland
04.2016 - 05.2018
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Responded to customer questions regarding products, prices and availability.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized employee appraisals, providing feedback where necessary.
- Created positive work environment for employees and delivered exceptional customer service.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed customer feedback surveys in order to identify areas for improvement.
Restaurant Bar Manager
Kaze Restaurant & Bar
Auckland CBD, Auckland
02.2012 - 12.2014
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and coordinated special events to boost customer numbers and profits.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Nightclub Manager
Deluxe Nightclub
Auckland CBD, Auckland
07.2009 - 09.2010
- Coordinated menus, wine lists and allergy options for large events.
- Assigned work to team members and evaluated performance against standards.
- Helped recruit, hire and train department employees.
- Created marketing plans and campaigns to promote the nightclub's services online or offline.
- Created discounts and themed promotions to promote higher turnout and profitability.
- Managed payroll processes including approving timesheets, calculating wages, processing payments .
- Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
- Coordinated with other departments within the organization to ensure smooth operations during peak hours at the club.
- Organized promotional events such as live music shows, DJs, and contests to attract customers.
- Conducted regular inspections of premises throughout shift hours ; addressed any potential hazards immediately .
- Developed effective strategies to improve customer satisfaction levels.
- Oversaw events by delegating tasks to club employees and coordinating with vendors.
- Monitored and controlled expenses according to budgetary guidelines.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Collaborated with others to discuss new opportunities.
Education
Associate of Science - Health Sciences
AUT
Auckland04-2015
Bachelor of Science - International Business
AIS
Auckland 09-2012
Qual -
Tree House Service Limited
Auckland Skills
- Staff Scheduling
- Food Handling
- Employee Development
- Ingredient Preparation
- Schedule Oversight
- Schedule Management
- Policy Implementation
- Performance Updates
- Team Direction
- Sales Promotion
- Customer Relations
- Health Codes Compliance
- Event Coordination
- Bar Management
- Restaurant Management
- Team Leadership
- Menu Updating
- Shift Scheduling
- Guest Interaction
- Safe Serving Knowledge
- Inventory Control
- Marketing and Sales Experience
Timeline
Bar Supervisor
Bayluck Karaoke & Lounge
06.2021 - 07.2023
Bar Manager
Vivopartyworld Karaoke & Bar
06.2017 - 09.2019
Duty Manager
Vmusic Karaoke & Restaurant
04.2016 - 05.2018
Restaurant Bar Manager
Kaze Restaurant & Bar
02.2012 - 12.2014
Nightclub Manager
Deluxe Nightclub
07.2009 - 09.2010
Associate of Science - Health Sciences
AUT
Bachelor of Science - International Business
AIS
Qual -
Tree House Service Limited