Ieva Pusciute
Auckland,CBD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Smoothly equip employees to independently handle daily functions and meet customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Laundry Worker
Hotel Dyrholaey
09.2023 - 10.2023
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
- Managed to work under pressure, when it was around 180 rooms in hotel
Head Waiter
Hotel Dyrholaey
09.2021 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for 230 restaurant with social relevancy and intentionality
Business Owner
Grand Guesthouse Gardakot
05.2021 - 09.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Managed to increase our sales of rooms last minute
- Consulted with customers to assess needs and propose optimal solutions
Host
Grand Guesthouse Gardakot
05.2021 - 09.2023
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Taking care of breakfast
Waitress
Halldorskaffi
02.2021 - 09.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Grocery Store Worker
Kronan
07.2019 - 10.2019
- Communicated with customers and staff politely and professionally to uphold store standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked shelves and organized merchandise displays for easy retrieval.
Flight Stewardess
Balkan Express
07.2017 - 09.2017
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Some College (No Degree) -
Universita L'orientale Napoli
Italy - NaplesHigh School Diploma -
Simono Daukanto Gimnasium
Lithuania - Siauliai07.2018
Skills
- Staff Management
- Business Administration
- Employee Training
- Customer Service
- Negotiation
- Team Collaboration and Leadership
- Staff Hiring
- Work Planning and Prioritization
- Public Speaking
- Business Planning
- Quality Assurance
- Customer Relations
Languages
Lithuanian
Native or Bilingual
English
Full Professional
Italian
Full Professional
Russian
Elementary
Spanish
Elementary
Timeline
Laundry Worker
Hotel Dyrholaey
09.2023 - 10.2023
Head Waiter
Hotel Dyrholaey
09.2021 - 10.2023
Business Owner
Grand Guesthouse Gardakot
05.2021 - 09.2023
Host
Grand Guesthouse Gardakot
05.2021 - 09.2023
Waitress
Halldorskaffi
02.2021 - 09.2021
Grocery Store Worker
Kronan
07.2019 - 10.2019
Flight Stewardess
Balkan Express
07.2017 - 09.2017
Some College (No Degree) -
Universita L'orientale Napoli
High School Diploma -
Simono Daukanto Gimnasium
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