Customer Care Executive
Spice Telecom Mohali,Punjab, India
12.2006 - 12.2007
- Service Customers via call logging system
- Handle the queries of the customers related to Cell Phone recharge vouchers, prepay plans
- Introducing new recharge plans, discount vouchers, full talk time plans etc.to the customers
- Forwarding technical problem calls to the technical department
- Maintaining high level of customer service by following customer service procedures.