Summary
Overview
Work History
Education
Skills
Languages
References
OTHER
Affiliations
Timeline
Generic

INDERJIT KAUR

Auckland,New Zealand

Summary

Senior Immigration Officer at MBIE with extensive experience in case management and policy interpretation. Achievements include significant improvements in client satisfaction and successful mentorship of colleagues. Strong communication and analytical skills utilized to enhance processes and maintain integrity in complex situations. Dedicated to promoting excellence and teamwork within the organization.

Overview

10
10
years of professional experience

Work History

Senior Immigration Officer

MBIE
Manukau City, Auckland
04.2025 - Current

Senior Immigration Officer
Ministry of Business, Innovation and Employment – Auckland, AUK
04/2025 – Present

  • Progressed internally into a senior role, recognising consistently high performance, early achievement of developmental goals, and strong alignment with organisational values.
  • Apply layered knowledge of immigration policies and legal frameworks to assess and decide complex, high-impact cases with national-level implications.
  • Serve as a key point of guidance and escalation for peers, offering support on interpretation of policy and resolution of challenging case scenarios.
  • Lead by example in fostering a culture of integrity, client-focus, and continuous improvement within the team.
  • Regularly contribute to quality assurance and internal capability building by mentoring newer officers and supporting consistent, legally sound decision-making practices.
  • Actively engage with stakeholders to resolve multifaceted issues and represent the team in internal collaboration forums.

Immigration Officer

Ministry of Business, Innovation and Employment
Auckland, AUK
09.2022 - 03.2025
  • Maintained high standards of professionalism and integrity while assessing information against immigration laws and regulations.
  • Effectively managed case-load in ever-changing, fast paced work environment with fast learning and positive attitude.
  • Conducted interviews with applicants to determine eligibility for entry or residence in the New Zealand.
  • Collaborated with other stakeholders (internal and external) to identify and apprehend information, utilize relevant information while making logical and rational decisions.
  • Collaborated with team members to share best practices, ensuring a high level of service for all clients.
  • Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
  • Streamlined application review processes for quicker turnaround times and improved approval rates.
  • Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
  • Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.

Customer service officer

NZ Automobile Association Inc.
05.2017 - 06.2022

Assessed and decided complex, high-impact immigration cases with national implications.

  • Provided guidance to peers on policy interpretation and challenging case resolutions.
  • Fostered a culture of integrity and client focus through exemplary leadership.
  • Contributed to quality assurance by mentoring new officers in decision-making practices.
  • Engaged with stakeholders to resolve multifaceted issues effectively.
  • Represented team in internal collaboration forums to enhance operational synergy.
  • Recognized for high performance and achievement of developmental goals leading to senior role progression.
  • Applied extensive knowledge of immigration policies and legal frameworks consistently.

Support and Service Advisor

Whakarongorau NZ
Auckland, AUK
03.2021 - 05.2022
  • Taking Inbound Calls from different lines as needed, establishing needs of Service Users to determine what Information or service can be offered.
  • Maintaining high standards of Cultural Requirements, Call Safety, Clear and concise notes, maintaining empathy with service users while keeping every possible details up to date.
  • Keeping up to minute knowledge of rules and regulation changes around Government's COVID Response and delivering information to Service users.
  • Triaging Calls to Clinicians, Emergency Services or Self Monitoring by asking set number of questions.
  • Being Aware of specific requirements of Service users whether Cultural, Reassurance, Mental Health Needs.

Manager In Training

Emma and Roe NZ ltd
06.2016 - 02.2017

STORE MANAGER

Beds at Best ltd
05.2015 - 05.2016

Education

Graduate Diploma - Applied Management

Waiariki Institute of technology
Rotorua, NZ

Bachelor of Science -

Guru Nanak Dev University
India

Skills

  • Microsoft Office and other internal software's efficiency
  • Multilingual and effective communication
  • Initiative and creativity with strong focus on process improvement
  • Interpersonal relations
  • Cultural competency
  • Team motivation
  • Dependability and integrity
  • Self-starter attitude
  • Attention to detail

Languages

Hindi - Native or Bilingual, Punjabi - Native or Bilingual

References

Available on request.

OTHER

  • Fully Vaccinated (Double Vaccination and Booster shot)
  • Full, Clean NZ Driving License and Own Reliable Transport
  • A secure and Dedicated Home office, with up to date Computer System to use.

Affiliations

  • Currently supporting wider PRV teams with training and support for ADEPT
  • As 'Change champion' i have proudly started many continuous improvement initiatives that resulted in significant impact in process improvement

Timeline

Senior Immigration Officer

MBIE
04.2025 - Current

Immigration Officer

Ministry of Business, Innovation and Employment
09.2022 - 03.2025

Support and Service Advisor

Whakarongorau NZ
03.2021 - 05.2022

Customer service officer

NZ Automobile Association Inc.
05.2017 - 06.2022

Manager In Training

Emma and Roe NZ ltd
06.2016 - 02.2017

STORE MANAGER

Beds at Best ltd
05.2015 - 05.2016

Graduate Diploma - Applied Management

Waiariki Institute of technology

Bachelor of Science -

Guru Nanak Dev University
INDERJIT KAUR