Inge Kemp
Auckland,St. Johns
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing staff and events as well as handling the administrative side of the job.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
HOYTS
01.2023 - 07.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Cinema Crew Member
HOYTS
11.2019 - 01.2023
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Assisted with keeping venue safe, clean and presentable for guests.
- Assisted patrons by giving directions to areas inside or outside venue.
- Partnered with team members to complete venue opening and closing checklists.
Casual Retail Assistant
Creative & Brave
10.2021 - 01.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Nursing
Auckland University of Technology
Auckland, NZ11.2024
Selwyn College
Auckland, NZ12.2020
Skills
- Customer service
- Performance Tracking and Evaluations
- Employee Coaching and Mentoring
- Anticipating Guest Needs
- Event Management
- Operational Management
- Inventory Oversight
Certification
- CM - Certified Manager Certification
- Liquor License - currently valid
- First Aid Certificate
Timeline
Duty Manager
HOYTS
01.2023 - 07.2023
Casual Retail Assistant
Creative & Brave
10.2021 - 01.2022
Cinema Crew Member
HOYTS
11.2019 - 01.2023
Bachelor of Science - Nursing
Auckland University of Technology
Selwyn College
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