Iris Dayap

• Workday Expense Management Partner: Primary contact for Corporate employees regarding expense matters, including managing credit card operations and overseeing transactions.
• Maintains streamlined procedures for efficient expense administration.
• Supports day-to-day transactional accounting, including Purchase Orders processing and maintaining vendor records.
• Acts as backup for Accounts Payable, ensuring financial workflow continuity.
• Provides timesheet support for FletcherTech.
• Efficiently organises daily authorizer schedules to ensure a seamless approval process.
• Handles additional ad-hoc finance and administrative tasks as needed, demonstrating adaptability and commitment.
• Actively participated in Workday and SAP S/4HANA systems migration projects.

• Processed debtor and creditor invoices and purchase orders.
• Scheduled daily work for field staff for VAS & Corrective jobs and provided back-up support to coordinator/planner as required, including normal and After-Hours Reactive live roster maintenance.
• Engaged in regular interaction with internal operational teams and clients regarding service work updates.
• Assisted in reporting and ensured financial and customer KPIs were met.
• Provided administrative assistance and process training to field staff.
• Managed data for contract and project documents and carried out general administrative duties.
• Ensured implementation and compliance with company's health and safety policy.
• Participated in any ad hoc tasks when required.

• Provided superior phone and/or email customer service to gas metering systems (GMS) retailers and contractors in timely manner.
• Administered Service Requests, including pricing, information rectification, and site safety/compliance.
• Coordinated Planned Maintenance activities and served as the FSP-site contact liaison for advanced scheduling processes.
• Managed Purchase Orders through SAP for L&G and ELX where applicable.
• Administered CRM, Data, and Asset Management, including billing, for systems such as SAP, Siebel CRM, Salesforce-GMMS, and Gas Registry.

• Created and maintained daily and monthly programme schedules.
• Updated event/program details in the IBMS scheduling system, including site information, fixtures, and rounds.
• Developed backup schedules, transmission guidelines, and contingencies for LIVE and same-day delay programming events.
• Planned on-air requirements, implementation, lead-ups, and supporting promotions at least two months before schedules were released to internal stakeholders and affiliates.
• Collaborated on a daily basis with other team functions (Creative, Traffic and Presentation) in the channel-making process, focusing on Promo Planning and Scheduling.
• Generated programming ideas and promotions through brainstorming sessions, maintaining and monitoring promotion plans in conjunction with producers and promotion schedulers to ensure alignment with overall channel objectives.
• Implemented a ratings-driven approach to channel making, monitored channel ratings, generated rating reports, and used data to ensure channel efficiency.
• Maintained regular communication with Affiliate Sales, Ad Sales, Operations, and Transmissions on schedules.

• Assisted in the amortization of program rights/license fees and analyzed the unit's quarterly reforecast, annual budgeting, long-range plan, and regional profit and loss exercises by events.
• Maintained contract records and verified the amounts charged to the team.
• Managed weekly reporting on incoming and outgoing invoices
• Worked closely with legal, operations, scheduling, and finance teams for invoice processing
• Responded to suppliers' queries and provided any important updates related to the deal
• Provided data/payment schedule information to accounting for cash flow purposes.
• Compiled the requests and actualized event profit and loss and acquisition reports.
• Communicated regularly with Affiliate Sales, Ad Sales, and Operations and Transmissions on schedules.
• Engaged in the PAM project and participated in any ad-hoc analysis as required.

• Generated Monthly SMB Measurements for ANZ, Asia Pacific, and Latin America by collecting and consolidating sell-in/sell-out data from finance managers, evaluating revenue at country and regional levels, and ensuring ongoing data integrity.
• Created Real-Month SMB reports for trend analysis and provided monthly Value-Volume Segmentation Reports for ANZ and PRC.
• Prepared monthly sellout reports for Latin American countries.
• Delivered BSD Weekly Sales Analysis and conducted Gross Margin Analysis for North America.

• Managed the issuance of return authorizations for Lexmark products returned due to defects, stock imbalances, and damages, ensuring timely processing.
• Coordinated transportation bookings and schedules for the pickup and delivery of returned items, liaising with UPS, CEVA, and the warehouse team for accurate handling.
• Monitored the status of returned orders, repairs, replacements, and delivery schedule changes, providing updates to customers via phone or email.
• Worked with the Orders and Accounts Receivable Departments to verify and correct billing and credit amounts for customers.
• Collaborated with US customers, operations personnel, and sales representatives to process return requests efficiently.
• Maintained detailed records of returns, product pricing, and enhancements, and resolved return credit issues while ensuring compliance with audit requirements.

Stream International Global Services Philippines 10/2010 to 03/2012

Convergys Philippines Services Corporation 09/2006 to 07/2007

Sykes Asia, Inc. 12/2003 to 05/2006

• Provided high-level technical and billing support over the phone for AT&T Internet customers, Sprint wireless subscribers, and Microsoft Xbox users.
• Handled sales and resolved first-level issues while consistently meeting company goals for average handling time, first call resolution, and service quality.
• Maintained a calm and professional demeanor during high-demand, high-volume call situations.
• Prepared fax reports for trend analysis and generated individual and overall performance reports for the Email Team.
• Recognized for exceptional performance with management commendations.