Irish Nicole Anover
Wellington,WGN
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded. Friendly and customer-focused with natural ability to create welcoming environments.
Overview
2
2
years of professional experience
Work History
Checkout Operator
New World Miramar
Miramar, WGN
03.2023 - 06.2025
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area to enhance workflow.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
- Organized items on shelves to help customers locate products easily and quickly.
Housekeeper
Rydges Hotel and Resort Wellington
Wellington, WGN
03.2024 - 06.2024
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained new staff on cleaning protocols and safety procedures to enhance team efficiency.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
High School Diploma -
Trinity University of Asia
Quezon City Philippines03-2021
Skills
- Working under pressure
- Team work
- Operating cash registers
- Dealing with customer complaints
- Guest service
Languages
English
Full Professional
Filipino
Native or Bilingual
Korean
Limited Working
Interests
- Food Blogging
- Food Photography
- I like trying new recipes and food trends
Timeline
Housekeeper
Rydges Hotel and Resort Wellington
03.2024 - 06.2024
Checkout Operator
New World Miramar
03.2023 - 06.2025
High School Diploma -
Trinity University of Asia