Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Williams

Christchurch

Summary

A dynamic, positive and people focused professional with a proven track record at New World Lincoln, excelling in customer service and team leadership. Enhanced customer satisfaction through effective communication and problem-solving.

Moved from England to New Zealand in 2021 having completed my college studies, which helped shape my character including my resilience, adaptability and communication. Recently completed my Bachelor of Science in Geography at UC and learnt many transferrable skills, including problem solving, organisation and the collaboration with different individuals and groups.

Overview

3
3
years of professional experience

Work History

Duty Manager

New World Lincoln
06.2024 - 05.2025
  • Supervised and coordinated teams of anywhere from 5 to 50 people to provide guidance and support and to maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Managed the specialty cheese, crackers, and meats range, including ordering, stock booking, merchandising, and liaising with brand representatives to ensure optimal product availability and presentation.
  • Managed the store’s Facebook page, overseeing advertising campaigns, giveaways, and content creation, while handling customer inquiries and resolving complaints to maintain positive community engagement.
  • Monitored and managed interactions with individuals trespassed from our store or others, including observation, issuing trespass notices when necessary, and documenting incidents through the Auror platform to support loss prevention efforts, and ensure the continued safety of customers and staff.
  • Demonstrated flexibility and initiative by supporting all store departments as needed, with a solid understanding of each area’s operations; consistently adapted to fast-paced or unexpected situations with quick thinking and a proactive attitude.
  • Trained employees in job roles throughout the store.

Chilled, Frozen and Liquor Supervisor

New World Lincoln
02.2025 - 05.2025
  • Oversaw operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied leadership and problem-solving skills to maintain team efficiency and to organize operations.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Ensured team productivity by implementing efficient workflows and setting clear expectations for staff members.

Checkout Supervisor

New World Lincoln
01.2022 - 06.2024
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Supervised multi-cultural teams of 50-60 members, ensuring compliance with operational policies and procedures.
  • Streamlined workflow for faster checkouts and reduced waiting time for customers.

Education

Bachelor of Science - Geography

University of Canterbury
Christchurch, New Zealand, NZ
04-2025

A Levels - Environmental Sc, P.E, And Geography

Barton Peveril
Southampton, UK
05-2021

Skills

  • Customer service focus
  • Time management
  • Relationship building
  • Diligent and hard working
  • Customer communication
  • Motivational leadership
  • Employee development
  • Delegating work
  • Attention to detail

Timeline

Chilled, Frozen and Liquor Supervisor

New World Lincoln
02.2025 - 05.2025

Duty Manager

New World Lincoln
06.2024 - 05.2025

Checkout Supervisor

New World Lincoln
01.2022 - 06.2024

Bachelor of Science - Geography

University of Canterbury

A Levels - Environmental Sc, P.E, And Geography

Barton Peveril

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Isaac Williams