ISABELL LOTO'AHEA
Tikipunga,Whangarei
Summary
Customer service specialist with extensive retail experience, recognized for enhancing team efficiency and effective problem-solving. Proficient in food handling and preparation, consistently prioritizing customer satisfaction. Holds a level 5 diploma in holistic health, dedicated to promoting wellness and exceptional customer care.
Overview
2023
2023
years of professional experience
Work History
ONLINE SHOPPING ASSISTANT / CO-ORDINATOR
Countdown Regent
08.2021 - 01.2023
- Assisted customers with queries in person and via phone, ensuring satisfaction
- Ensuring timely and accurate preparation of customer orders within a team setting
- Led team efforts to improve efficiency and met service targets
WORK EXPERIENCE
Countdown Tikipunga
09.2018 - 10.2018
- Arranged fruits and vegetables in produce section to attract customers and promote sales.
- Arranged merchandise on shelves and rotated stock in grocery store to ensure optimal freshness and availability.
- Adhered to health and safety guidelines in bakery to ensure product quality and customer safety.
WORK EXPERIENCE
Kensington Pharmacy
2019 - 2019
- Provided personalised customer service in pharmacy settings, enhancing satisfaction
- Researched vitamin uses to offer tailored recommendations to customers.
- Working alongside a naturopath to provide advice to customers
- Maintained store cleanliness and stock, improving customer experience.
Education
Level 5 Diploma - Holistic Health Advocacy
Corner Stone Education Limited
09-2025
Career Preparation for Health - Level 4
Naturopathic College of New Zealand
01-2021
NCEA Level 1 - 3 -
Tikipunga High School
11-2019
Barista Course -
Tikipunga High School
Skills
- Customer service
- Effective communication
- Team coordination
- Attention to detail
- Time management
- Problem solving
- Inventory management
- Strong work ethic
- Positive attitude
- Retail operations
- Health advocacy
- NZ full driver's licence
- Food safety protocols
- Empathy and care
Hobbies and Interests
- Spending time with family and friends
- Travelling
- Learning about faith
- Exploring new places
- Spending time outside during sunset/sunrise
- Video games
Timeline
ONLINE SHOPPING ASSISTANT / CO-ORDINATOR
Countdown Regent
08.2021 - 01.2023
WORK EXPERIENCE
Countdown Tikipunga
09.2018 - 10.2018
WORK EXPERIENCE
Kensington Pharmacy
2019 - 2019
Level 5 Diploma - Holistic Health Advocacy
Corner Stone Education Limited
Career Preparation for Health - Level 4
Naturopathic College of New Zealand
NCEA Level 1 - 3 -
Tikipunga High School
Barista Course -
Tikipunga High School