Isabella Kahukura
Onekawa,HKB
Summary
I'm a motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
I've worked in places where they can be stressful, but you meet interesting people and learn how to think quickly to diffuse a situation that gets out of hand.
I enjoy being kept busy, helps me stay focus on track.
Overview
5
5
years of professional experience
Work History
Barista
McDonald's
07.2023 - Current
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Waitress, Front of House
The Station Bar & Bistro
12.2022 - 06.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Front of House, Cook
Thank God It's Fryday
06.2022 - 11.2022
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained food safety and sanitation standards.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Seasonal Packer
AFFCO
01.2019 - 01.2022
- Packed the resources such as mutton, livers, sheep testicles, sweet bread, etc
- Cut meat into correct cuts, and cut off any contaminated parts
- Sharpened knives, ensuring they always met regulations
- Complied with safety, health, and environmental regulations as prescribed by law.
- Remained flexible by moving between departments and learning new skills in them.
- Assembled boxes, cartons and containers to package items.
- Re-packaged damaged or incorrectly packaged items.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Tamatea High School
Napier City, NZ11.2021
Skills
- I am an attentive listener and a fast and capable learner who takes great pride in my work ethic
- I understand and adhere to all health safety processes, procedures and policies
- I am a confident and determined employee who completes all tasks to the best of my ability
- I have excellent time-management skills and capable of completing tasks within set time frames
- I can confidently use Microsoft, Internet and Email systems
- I have the ability to harmoniously co-operate in busy team environments, whilst also having the skills to successfully work autonomously and unsupervised
- I have worked in places where it can be quite stressful, but it's helped me grow to understand and be more patient with others
References
- Rajbir Singh, Manager, Mcdonald's, Napier, 64274233000
- Ajay Kandri, Manager, The Station Bar & Bistro, Napier, 022 095 0288
- Harry Kim, Owner, Thank God It's Fryday, Napier, 022 646 0233
- Daphne Wharehinga, Supervisor, AFFCO, Napier, 027 351 7091
Hobbies and Interests
- Creating art
- Reading
- Gaming
- Enthusiastic about Asian Culture
Languages
English
Reading
Reading can transport you into another time or world. Sometimes you need to get away from the present and just imagine you're far away fighting monsters or learning about ancient Rome. Reading can also help reduce stress, helps expand your vocabulary, and reading can help you sleep better at night.
Timeline
Barista
McDonald's
07.2023 - Current
Waitress, Front of House
The Station Bar & Bistro
12.2022 - 06.2023
Front of House, Cook
Thank God It's Fryday
06.2022 - 11.2022
Seasonal Packer
AFFCO
01.2019 - 01.2022
High School Diploma -
Tamatea High School
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