Isham Bhuteja
Wellington
Summary
A highly passionate and hardworking graduate with a valuable range of skills like the skills of being a natural problem solver and critical thinker, also dedicated to working alongside colleagues to achieve designated goals to highest standard and have a proven ability to establish and maintain excellent communication and relationship with clients. Adept in general accounting and finance transactions. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the team. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Service Technician and Support
Oobe Logical System
1 2023 - 02.2024
- Adhered to safety protocols and policies to reduce workplace hazards
- Explained diagnostic findings to customers and outlined repair or service options
- Evaluated systems according to predetermined checklist and noted issues
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances
- Provided technical support and maintenance services for range of computer hardware and software.
Customer Service Representative
TSB Living
10.2022 - 01.2023
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recorded account information to open new customer accounts
- Processed customer adjustments to maintain financial accounts
- Collected and analyzed customer information to prepare product or service reports
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bakery's Production Manager
Pak N Save
12.2021 - 10.2022
- Identify and maximize sales opportunities and increased customer retention rates
- Handled food safely and with sanitation
- Worked to achieve a neat, attractive, and friendly environment for staff and for customers.
- Resolved issues quickly to maintain productivity goals.
Education
Diploma in Professional Cookery and Patisseries -
Whitireia Community Polytechnic
Wellington, WGNSkills
Customer Service
Work with Minimal Supervision
Inventory Management
System Installation
Technical Support
Problem and Issue Resolution
Flexible and Adaptable
Attention to Detail
Safety Procedures Adherence
Preventive Maintenance
Timeline
Customer Service Representative
TSB Living
10.2022 - 01.2023
Bakery's Production Manager
Pak N Save
12.2021 - 10.2022
Service Technician and Support
Oobe Logical System
1 2023 - 02.2024
Diploma in Professional Cookery and Patisseries -
Whitireia Community Polytechnic
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