Ishtpreet Kaur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Countdown
05.2023 - Current
- Greeted each customer in a friendly manner and Handled customer inquiries professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships.
- Collaborated with staff members to enhance customer service experience.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates..
- Managed timely and effective replacement of damaged or missing products.
Customer Service Advisor
Onkar Sai Industries
04.2019 - 03.2022
Education
MBA - Human Resources Management
School of Management Studies, Punjabi University
Patiala, India05.2017
Bachelor of Science - Electronics And Communications Engineering
Rayat -Bahra College of Engineering
Hoshiarpur06.2013
Skills
- Teamwork
- Time management
- Well-Organized
- Conflict resolution
- Attention to Detail
- Microsoft Office Expertise
- Telephone Etiquette
- Recordkeeping and File Management
- Customer Service and Effective communication skills
Hobbies
- Mindfulness
- Dance
- Cooking
Languages
English
Full Professional
Timeline
Customer Service Representative
Countdown
05.2023 - Current
Customer Service Advisor
Onkar Sai Industries
04.2019 - 03.2022
MBA - Human Resources Management
School of Management Studies, Punjabi University
Bachelor of Science - Electronics And Communications Engineering
Rayat -Bahra College of Engineering
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