Isobella Henare
Auckland,AUK
Summary
I am a dependable, respectful, and energetic person that picks up new skills and techniques quickly. I enjoy business difficulties and am certain that I can overcome them and achieve my objectives. I consider myself to be self-motivated and capable of working independently. I am a warm and hardworking person who understands how to handle clients and people of all ages fairly. My diverse interests enable me to connect admirably with a wide range of people.
Overview
6
6
years of professional experience
Work History
2IC
Access community health
, Auckland
2023.02 - 2024.07
- Developed strategies for improving customer service standards.
- Reviewed work processes and identified areas for improvement.
- Led team meetings to discuss daily task.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints in a timely manner.
- Provided training and guidance to new employees.
- Collaborated with team members to identify solutions to problems and trouble shooting.
- Organized meetings and events related to business operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities for the day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Care Coordinator
Access Community Health
Epsom , Auckland
2022.04 - 2024.07
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures, and services to patients and support workers.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Processed confidential clients' and support workers' paperwork with accuracy and deference to clients' and support workers' privacy.
- Replied to emails and taking calls daily.
- Held meeting with support workers and clients.
- Ensuring support workers are trained for client requirements.
- Allocated rosters to support workers.
- Documented complaints on the system from clients and support workers.
- Building professional bonds.
Inventory Coordinator
Hanes Brands
East Tamaki , Auckland
2021.09 - 2022.11
- Performed area counts each week.
- Coordinated inventory, stocking and ordering.
- Developed relationships with suppliers to obtain competitive prices.
- Counted, recorded and maintained supplies inventory.
- Maintained product line stock and inventory.
- Updated inventory records after item retrieval.Kept department records and updated documentation with latest counts.
- Applying labels
- Wrapping pallets and stacking pallets
Pick Packer
Hanes brands
East Tamaki , Auckland
2021.09 - 2022.09
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Stamped price tags on merchandise, referring to official price lists.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Merchandiser
Plum Agencies
Wairua , Northshore
2021.11 - 2022.02
- Scanned shelves and product cases for expired stock to discard outdated items.
- Monitored stock to maintain sufficient quantity of featured product.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Cleaned and organized display cases, shelves and aisles.
Receptionist
Abaco on Jervois
Ponsonby , Auckland
2018.07 - 2021.09
- Assisted guests at check-in, providing information on various services within Motel.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted, registered and assigned rooms to motel guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Computed bills, collected payments and made change for guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Issued room keys and escort instructions to bellhops.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Reviewed accounts and charges with guests during check out process.
- Verified customer credit to establish payment method for accommodations.
Housekeeping Room Attendant
Abaco On Jervios
Ponsonby , Auckland
2018.06 - 2020.11
- Removed trash from rooms and replaced liners to wastebaskets.
- Organized supplies for use based on expected customer needs.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Interacted pleasantly with clients and guests when performing daily duties.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Health and Safety course -
Tree House
Auckland 2017-04
Customer Service -
Tree House
Auckland, NZ2017-02
NCEA Level 1&2&3 -
Mount Albert Grammar
Auckland 2012-02
Skills
- Team Player
- Staff Motivation
- Problem Resolution
- Team Building
- Communication Skills
- Leadership/communication skills
Reference
Kayla Katipa
0211788273
Chardanay Apikolo
02102571183
Timeline
2IC
Access community health
2023.02 - 2024.07
Care Coordinator
Access Community Health
2022.04 - 2024.07
Merchandiser
Plum Agencies
2021.11 - 2022.02
Inventory Coordinator
Hanes Brands
2021.09 - 2022.11
Pick Packer
Hanes brands
2021.09 - 2022.09
Receptionist
Abaco on Jervois
2018.07 - 2021.09
Housekeeping Room Attendant
Abaco On Jervios
2018.06 - 2020.11
Health and Safety course -
Tree House
Customer Service -
Tree House
NCEA Level 1&2&3 -
Mount Albert Grammar
Similar Profiles
Natasha Langdon-williamsNatasha Langdon-williams
Support Worker at Access Community HealthSupport Worker at Access Community Health
Neha RaniNeha Rani
Community Support Worker at Access community HealthCommunity Support Worker at Access community Health
RENJU ANTONYRENJU ANTONY
Community Support Worker at Access Community HealthCommunity Support Worker at Access Community Health