Isobella Henare
Auckland,AUK
Summary
I am a dependable, respectful, and energetic person that picks up new skills and techniques quickly. I enjoy business difficulties and am certain that I can overcome them and achieve my objectives. I consider myself to be self-motivated and capable of working independently. I am a warm and hardworking person who understands how to handle clients and people of all ages fairly. My diverse interests enable me to connect admirably with a wide range of people.
Overview
6
6
years of professional experience
Work History
2IC
Access community health
, Auckland
02.2023 - 07.2024
- Developed strategies for improving customer service standards.
- Reviewed work processes and identified areas for improvement.
- Led team meetings to discuss daily task.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints in a timely manner.
- Provided training and guidance to new employees.
- Collaborated with team members to identify solutions to problems and trouble shooting.
- Organized meetings and events related to business operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities for the day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Care Coordinator
Access Community Health
Epsom , Auckland
04.2022 - 07.2024
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures, and services to patients and support workers.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Processed confidential clients' and support workers' paperwork with accuracy and deference to clients' and support workers' privacy.
- Replied to emails and taking calls daily.
- Held meeting with support workers and clients.
- Ensuring support workers are trained for client requirements.
- Allocated rosters to support workers.
- Documented complaints on the system from clients and support workers.
- Building professional bonds.
Inventory Coordinator
Hanes Brands
East Tamaki , Auckland
09.2021 - 11.2022
- Performed area counts each week.
- Coordinated inventory, stocking and ordering.
- Developed relationships with suppliers to obtain competitive prices.
- Counted, recorded and maintained supplies inventory.
- Maintained product line stock and inventory.
- Updated inventory records after item retrieval.Kept department records and updated documentation with latest counts.
- Applying labels
- Wrapping pallets and stacking pallets
Pick Packer
Hanes brands
East Tamaki , Auckland
09.2021 - 09.2022
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Stamped price tags on merchandise, referring to official price lists.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Merchandiser
Plum Agencies
Wairua , Northshore
11.2021 - 02.2022
- Scanned shelves and product cases for expired stock to discard outdated items.
- Monitored stock to maintain sufficient quantity of featured product.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Cleaned and organized display cases, shelves and aisles.
Receptionist
Abaco on Jervois
Ponsonby , Auckland
07.2018 - 09.2021
- Assisted guests at check-in, providing information on various services within Motel.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted, registered and assigned rooms to motel guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Computed bills, collected payments and made change for guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Issued room keys and escort instructions to bellhops.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Reviewed accounts and charges with guests during check out process.
- Verified customer credit to establish payment method for accommodations.
Housekeeping Room Attendant
Abaco On Jervios
Ponsonby , Auckland
06.2018 - 11.2020
- Removed trash from rooms and replaced liners to wastebaskets.
- Organized supplies for use based on expected customer needs.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Interacted pleasantly with clients and guests when performing daily duties.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Health and Safety course -
Tree House
Auckland 04-2017
Customer Service -
Tree House
Auckland, NZ02-2017
NCEA Level 1&2&3 -
Mount Albert Grammar
Auckland 02-2012
Skills
- Team Player
- Staff Motivation
- Problem Resolution
- Team Building
- Communication Skills
- Leadership/communication skills
Reference
Kayla Katipa
0211788273
Chardanay Apikolo
02102571183
Timeline
2IC
Access community health
02.2023 - 07.2024
Care Coordinator
Access Community Health
04.2022 - 07.2024
Merchandiser
Plum Agencies
11.2021 - 02.2022
Inventory Coordinator
Hanes Brands
09.2021 - 11.2022
Pick Packer
Hanes brands
09.2021 - 09.2022
Receptionist
Abaco on Jervois
07.2018 - 09.2021
Housekeeping Room Attendant
Abaco On Jervios
06.2018 - 11.2020
Health and Safety course -
Tree House
Customer Service -
Tree House
NCEA Level 1&2&3 -
Mount Albert Grammar
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