Iyla Rowland-Weatherall
New Zealand
Summary
A Front of House Team Member with a keen and can do attitude that has extensive cafe/some night experience. Flexes easily between different positions to meet demand.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Buster Greens
01.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, smoothies, smoothie bowls hot cabinet food for customers.
- Helped out coworkers by setting up trays and completing some food/drink deliveries to customers.
- Loaded dishwasher with breakable glass and thoroughly hand-washed dishes, pans and utensils to tidy up the dish bench..
- Delivered exceptional service as illustrated through my growth in hospitality.
- Kept pastry and cabinet case stocked with fresh selections and arranged to look presentable.
- Can carry three plates
- can carry three coffees
- Accurately operated cash register to process customer payments.
Donut Decorator
Mamas Donuts
01.2022 - 12.2022
- Baked, decorated and displayed donuts per guidelines.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Followed food safety practices and sanitation guidelines.
- Removed trash and cleaned kitchen garbage containers.
- Monitored food temperature, discarding items not stored correctly.
Support Worker
Manawanui
11.2020 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and implemented individualized treatment plans for clients.
Education
NCEA Level 1 & 2 -
Otago Girls' High School
Dunedin, NZ12.2019
Skills
- Problem-solving abilities
- Reservation management
- Food allergy awareness
- Team player attitude
- Adaptability
- Positive demeanour
- Active listening
- Sales techniques
- Attention to detail
- Strong work ethic
- Customer Relations
- Dependable and Cooperative
Timeline
Front of House Employee
Buster Greens
01.2023 - Current
Donut Decorator
Mamas Donuts
01.2022 - 12.2022
Support Worker
Manawanui
11.2020 - 12.2021
NCEA Level 1 & 2 -
Otago Girls' High School
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