Jacob Ale
Onehunga,Auckland
Summary
Strategic supervisor with expertise prioritising projects, planning workflow and managing colleagues to achieve operational goals. A resourceful individual with 10+ years of active experience managing efforts within deadline-driven environments. A diplomatic individual with strong leadership and decision making skills. An organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trade Sales
Plumbing World
07.2023 - Current
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs.
- Performed transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
Drainage Foreman
B.A Drainage
04.2013 - 04.2023
- Oversaw daily operations on site, keeping team production moving at optimal pace
- Trained workers in proper methods, equipment operation and safety procedures
- Directed projects according to schedule and quality demands
- Inspected sights to evaluate safety, operations and crew performance against objectives
- Calculated materials and labour required to complete jobs on-schedule and to prepared estimates
- Operated heavy machinery (trucks, diggers, loaders) on daily basis
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers
- Sourced suppliers and purchased necessary materials for work
- Communicated with site managers on job deadlines
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Tradesman Drainlayer, Certifying Drainlayer - Plumbers, Gasfitters And Drainlayers Act 2006
UNITEC Institute of Technology
Auckland, NZ01-2022
Mt. Roskill Grammar
Auckland, NZ12-2012
Skills
- Teamwork and Collaboration
- Cultural Awareness
- Organization and Time Management
- Excellent Communication
- Good Telephone Etiquette
- Dependable and Responsible
- Self-Motivated
- Attention to Detail
- Maintenance and Repair
- Customer service
- Friendly, positive attitude
Certification
Certified Drainlayer, B.A Drainage.
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Trade Sales
Plumbing World
07.2023 - Current
Drainage Foreman
B.A Drainage
04.2013 - 04.2023
Tradesman Drainlayer, Certifying Drainlayer - Plumbers, Gasfitters And Drainlayers Act 2006
UNITEC Institute of Technology
Mt. Roskill Grammar
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