Jahnavi Kotla
Auckland
Summary
Dynamic Retail Pharmacy Assistant at Three Kings Plaza Pharmacy with a proven track record in enhancing efficiency and customer satisfaction. Skilled in cash handling and patient confidentiality, I actively engaged with customers to provide tailored advice, ensuring a positive shopping experience while accurately managing transactions. Passionate about community service through various volunteer roles.
Overview
3
3
years of professional experience
Work History
Retail Pharmacy Assistant
Three Kings Plaza Pharmacy
12.2022 - Current
- Enhanced pharmacy efficiency by accurately stocking shelves.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.
- Managed phone lines efficiently and addressed customer questions promptly.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Processed payments for prescriptions and accurately completed cash and credit card transactions using the pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
Volunteer
Bhartiya Summer Camp
01.2025 - 01.2025
- Assisted with taking care of all children that attended the summer camp.
- Managed large groups of children during the entirety of the week.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collaborated with the nonprofit organisation to benefit the community.
- Communicated positively with children and guardians.
- Reduced food waste by monitoring portion sizes when serving food.
- Enhanced customer satisfaction by providing efficient and friendly service to students and faculty.
Volunteer
Epsom Girls Grammar School
04.2024 - 04.2024
- Sold Poppy pins and related items for raising money for ANZAC day.
- Represented my High School positively and professionally by fundraising in a respectful manner.
Volunteer
Coca Cola Christmas
12.2022 - 12.2022
- Helped the event collect donations for Youth line to support the mental health of young Kiwi's.
- Represented organization positively and professionally while providing community with much-needed services.
- Raised awareness about Youth line and their mission to support mental health.
Volunteer
Pink Ribbon Fundraiser
10.2022 - 10.2022
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Raised money and awareness for breast cancer.
Education
Bachelors - Computer Science
Auckland University of Technology
Auckland, NZ11-2027
Skills
- Patient confidentiality
- Cash handling accuracy
- Product restocking
- POS system operation
- NZ Post system operation
- Team collaboration
- Leadership qualities
- Community service
- Time management
- Food distribution
- Answering phones
- Fundraising
- Self motivation
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Volunteer
Bhartiya Summer Camp
01.2025 - 01.2025
Volunteer
Epsom Girls Grammar School
04.2024 - 04.2024
Retail Pharmacy Assistant
Three Kings Plaza Pharmacy
12.2022 - Current
Volunteer
Coca Cola Christmas
12.2022 - 12.2022
Volunteer
Pink Ribbon Fundraiser
10.2022 - 10.2022
Bachelors - Computer Science
Auckland University of Technology
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