Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Certification
References
Timeline
Generic

Jaimee-paige Coverdale

Botany Downs,AUK

Summary

I’d describe myself as a flexible and reliable worker who brings good energy to any team. I’ve got solid time management skills, and a genuine enthusiasm for what I do. I’m always punctual and dependable, and I take pride in having a strong work ethic. I’ve also had great experience leading teams and communicating well with others in past jobs. With lots of customer service experience under my belt, I’m confident in my abilities, and I love creating positive experiences for others.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Duty Manager

Rak Khun Takanini
07.2024 - Current
  • Enhanced allocation of shifts to support continuous workflow in busy times.
  • Ensuring safe work practices among employees and the general public.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term customers.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Handled cash, credit, and eftpos transactions while maintaining accuracy.
  • Oversaw daily cash handling operations, maintaining balanced registers and deposits.

Barista

Majestic
04.2023 - 07.2025
  • Accurately took orders for over 100 beverages a day, ensuring every customer preferences and details were accurately followed.
  • Customer friendly
  • Trained new employees, sharing knowledge of the system of the store.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Collected an average of $1k in cash/credit card payments daily.
  • Responsibly learnt how to count the cash till when doing cash up.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Head Waitress/Bartender

Casablanca
06.2022 - 03.2024
  • Consistently supported wait staff to serve 600 plus meals per week by promptly transporting food orders and clearing tables after each sitting
  • Maintained positive client relations by welcoming diners and presenting menus, resulting in a 5% increase in customer satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Processed cash, credit, and Eftpos transactions with attention to detail and adherence to company policies.
  • Instructed new team members on adhering to established protocols.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Education

Certificate Of Flight Attending Level 4 - Aviation, Tourism

New Zealand School of Tourism
Auckland, AUK
06-2025

NZQA Level 2 -

NZMA Sylvia park campus
Sylvia park
06.2024

Skills

  • Communication
  • Positive attitude
  • Team player
  • Customer focused
  • Willing to go above and beyond for customer satisfaction
  • Flexible with shift work
  • Attention to detail

Hobbies and Interests

  • Reading books
  • Going for runs
  • Spending time with friends and family
  • Going for hikes
  • Cooking
  • Travelling
  • Exploring new places

References

Available upon request.

Certification

I currently hold an LCQ license, a Manager’s Certificate, and a Full Driver’s License, with proven knowledge of alcohol licensing laws and readiness for supervisory roles

References

References available upon request.

Timeline

Duty Manager

Rak Khun Takanini
07.2024 - Current

Barista

Majestic
04.2023 - 07.2025

Head Waitress/Bartender

Casablanca
06.2022 - 03.2024

Certificate Of Flight Attending Level 4 - Aviation, Tourism

New Zealand School of Tourism

NZQA Level 2 -

NZMA Sylvia park campus

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Jaimee-paige Coverdale