Jaimee Paige Coverdale
Pakuranga
Summary
I would describe myself as someone who is a highly flexible and reliable worker, i am able to demonstrate proficient time management skills with genuine enthusiasm. My strong work ethic is evident through punctuality, reliability, and dependability. One of my personal strengths lies in mature team leadership, honed through collaborative communication experiences in past job roles. I have a lot of customer service experience and Iʼm really confident in my abilities in this work area.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Duty Manager
Rak Khun Takanini
07.2024 - Current
- Enhanced allocation of shifts to support continuous workflow in busy times.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled cash, credit, and eftpos transactions while maintaining accuracy.
- Oversaw daily cash handling operations, maintaining balanced registers and deposits.
Barista
Majestic
04.2023 - Current
- Accurately took orders for over 100 beverages a day, ensuring every customer preferences and details were accurately followed
- Greeted over 25 customers daily, offering beverage menus and answering questions up to completion
- Collected an average of $1k in cash/credit card payments daily while keeping the bar area clean and stocked with clean mugs/plates
- Responsibly learnt how to count the cash till when doing cash up
Head Waitress/Bartender
Casablanca
06.2022 - 03.2024
- Consistently supported wait staff to serve 600 plus meals per week by promptly transporting food orders and clearing tables after each sitting
- Maintained positive client relations by welcoming diners and presenting menus, resulting in a 5% increase in customer satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Processed cash, credit, and Eftpos transactions with attention to detail and adherence to company policies.
- Instructed new team members on adhering to established protocols.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Certificate Of Flight Attending Level 4 - Aviation, Tourism
New Zealand School of Tourism
Auckland, AUKNZQA Level 2 -
NZMA Sylvia park campus
Sylvia park06.2024
Skills
- Communication
- Friendly
- Reliable
- Flexible with shift work
- Team player
Hobbies and Interests
- Reading books
- Going for runs
- Spending time with friends and family
- Going for hikes
- Cooking
- Travelling
- Exploring new places
Certification
I currently hold my LCQ license and Managers license.
Timeline
Duty Manager
Rak Khun Takanini
07.2024 - Current
Barista
Majestic
04.2023 - Current
Head Waitress/Bartender
Casablanca
06.2022 - 03.2024
Certificate Of Flight Attending Level 4 - Aviation, Tourism
New Zealand School of Tourism
NZQA Level 2 -
NZMA Sylvia park campus
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