Jakob Stassen
Palmerston North,Palmerston North
Summary
Highly accomplished professional with experience as a Operations manager,Project manager, Maintenance manager, Auto electrician, Leading hand, Business owner with a emphasis in the mining and industrial sector. Extensive history of developing solutions for high profile clients, an out the box thinker, passionate about high quality service in fast paced environments. Excellent planning and execution ability, able to lead and collaborate with teams to deliver beyond client expectations. Outstanding interpersonal and relationship management skills and talent for successfully managing large projects. Skilled in the use of Microsoft Office suite.
Overview
23
23
years of professional experience
Work History
Manager Workshop & Field Service
J & M Auto Repairs LTD
Palmerston North, MWT
12.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Drafted invoices for completed work.
- Hands on mechanical and auto electrical engineering work.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
Automotive Technician
Hireways
Palmerston North, MWT
05.2021 - 11.2021
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Performed safety and emissions inspections.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Examined new and replacement parts to uncover defects.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Delegated jobs to subordinates and monitored quality of work.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
Automotive Technician
Autokraft Electrical & Diesel
Palmerston North, MWT
10.2018 - 05.2021
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Performed safety and emissions inspections.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Examined new and replacement parts to uncover defects.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Operations Manager
Milan Plant & Machinery
Thabazimbi South-Africa, Limpopo Province
08.2012 - 10.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to evaluate production and monthly targets.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account factors like fatigue, personal wellbeing and mental health.
- Supervised 40+ employees on 24hr shifts, overseeing efficiency of mining and maintenance.
- Promoted positive customer experience through day-to-day supervision and management of production crew.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Interacted well with shift supervisors and customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Maintenance Manager/Project Manager
Milan Plant & Machinery
Thabazimbi South Africa, Limpopo Province
01.2010 - 08.2012
- Supervised employee performance, preventive maintenance and safety.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Provided guidance to management regarding project bids for onsite improvements.
- Developed and implemented employee incentive programs to promote top performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Monitored product quality and communicated necessary improvements to shift managers.
Automotive Technician/Leading Hand
Extra Man Labour Hiring
Perth Australia, Western Australia
02.2007 - 12.2009
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Delegated jobs to subordinates and monitored quality of work.
- Health and safety meetings with every shift.
- Completed customer orders and warranty services according to manufacturer specifications
Business Owner
Self Employed
Thabazimbi South Africa, Limpopo Province
01.1999 - 01.2007
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Frequently studied market to keep abreast of new industry trends.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Determined best courses of action for company based on regional market trends and demands.
- Maintained up-to-date administrative records to monitor operational conditions.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Achieved financial savings through powerful cost reduction strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
Automotive Electrician - Trade
NZQA
NZQA International Qualifications Recognition 09.2019
Bachelor of Applied Management - Bachelor of Applied Management (MA4369)
UCOL
Palmerston North, NZ09.2023
Automotive Electronic Specialist - Electrical, Electronic Engineering Technologies
Bosch Training Centre
Midrand Johannesburg2002
National Trade Diploma - Auto Motive Electrician
Olifantsfontein Training Centre
Olifantsfontein. Johannesburg12.1998
High School Diploma -
Frikkie Meyer High School
Thabazimbi Limpopo Province11.1996
Skills
- Flexible and Adaptable
- Self-Motivated
- Team building
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Attention to Detail
- Problem-Solving
- Planning and Coordination
Languages
English
Full Professional
Afrikaans
Native or Bilingual
Additional Information
Due to my growth in experience I had the opportunity to work in different countries and with different cultures. Projects in countries like South Africa, Botswana, Namibia and Mozambique. Working in different countries with various cultures there are always some challenges to think of and to take in consideration from Logistics and supply chain to get supplies in over the borders, Source local companies that can do sub contract work according to specifications, hiring of short term work force and get them to comply with all health and safety standards and procedures. What material and parts can be sourced local and what needs to be imported from somewhere else.
I have worked on great projects in different parts of the mining industry from underground to open cast mining.
Starting up and manage new mining and material handling sites in different parts of the country working as subcontractor for bigger mining companies such as Aveng Mining shafts and underground , Cronimet Chrome Mining SA (PTY)LTD, Anglo American Amandelbult Mine and Stefanutti Stocks at Madupi power station.
Main reason for working in Australia was to get more exposure in a mining sector that was more mechanised and cost saving, focusing more on the underground mining methods.
Moved back to South Africa due to better offer. The experience gained over the two years in Australia came in handy when I moved back to South Africa and back into the mining industry. Me and my wife decided to move to New Zealand for a safer environment for our kids and better opportunity's for there future. Due to the demand for qualified skilled workers I have decided to apply as Automotive electrician to be eligible for a work visa while applying for residency. We have received residency in December 2021 and are on resident visas and waiting for permanent residency visas.
Timeline
Manager Workshop & Field Service
J & M Auto Repairs LTD
12.2021 - Current
Automotive Technician
Hireways
05.2021 - 11.2021
Automotive Technician
Autokraft Electrical & Diesel
10.2018 - 05.2021
Operations Manager
Milan Plant & Machinery
08.2012 - 10.2018
Maintenance Manager/Project Manager
Milan Plant & Machinery
01.2010 - 08.2012
Automotive Technician/Leading Hand
Extra Man Labour Hiring
02.2007 - 12.2009
Business Owner
Self Employed
01.1999 - 01.2007
Automotive Electrician - Trade
NZQA
Bachelor of Applied Management - Bachelor of Applied Management (MA4369)
UCOL
Automotive Electronic Specialist - Electrical, Electronic Engineering Technologies
Bosch Training Centre
National Trade Diploma - Auto Motive Electrician
Olifantsfontein Training Centre
High School Diploma -
Frikkie Meyer High School
Similar Profiles
Girard J. CoiaGirard J. Coia
Safety and Emission Inspection Mechanic at Gla Auto Repairs Inc. T/A Jerry's Auto RepairsSafety and Emission Inspection Mechanic at Gla Auto Repairs Inc. T/A Jerry's Auto Repairs
Kaveesha MuthugalageKaveesha Muthugalage
Motor Mechanic at LGR AUTO {RENAMED THE ALWIS AUTO REPAIRS}Motor Mechanic at LGR AUTO {RENAMED THE ALWIS AUTO REPAIRS}
Zane SmithZane Smith
Automotive Mechanic at R&A Henry Auto Repairs / Belmore Auto PitAutomotive Mechanic at R&A Henry Auto Repairs / Belmore Auto Pit