Summary
Overview
Work History
Education
Skills
Gaming
Follow NFL and NBA leagues
Certification
Timeline
Generic

James Thompson

Summary

Proactive and meticulous Duty Manager with over 19 years of experience in retail and liquor industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Duty Manager

Liquorland
11.2007 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Education

Horowhenua College
Levin, NZ

Skills

  • Customer Service
  • Customer service focus
  • Time Management
  • New Employee Training
  • Customer Communication
  • Attention to Detail
  • Team Supervision

Gaming

I'm in a group of old friends, meeting in Palmerston North every week to play in DND. 

Follow NFL and NBA leagues

Enjoy actively following American Football and Basketball. 

Certification

Liquor License

Full Drivers License

Fork lift License.

Timeline

Duty Manager

Liquorland
11.2007 - Current

Horowhenua College

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James Thompson