James Wallace

• Drive initiatives in the operations function to create improvements in efficiency, safety, cost, and workforce capability.

• Lead staff across the regional, including performance monitoring and feedback.

• Hold regular meetings with the regions store managers to discuss, review, and plan for daily/weekly requirements.

• Ensure stocktakes are conducted and finalised as required without issues.

• Ensure that weekly staff payments are accurately recorded in payroll software, in support of company finance officer.

• Coordinate, manage, and monitor suppliers involved in production.

• Coordinate with auditing companies to ensure company compliance with food safety regulations.

• Provide regional technical and logistics support.

• Drive company culture

• Manage customer complaints.

• Recipe Development.

• Created franchise operations manual.

• Developed a facilitated the company regional barista training programme.

• Manage and motivate staff, train, develop, and support staff, according to company policies.

• Provide staff with feedback so they perform well and develop their skills.

• Work with all staff to ensure customer service is valued and seen as a core competency, thus ensuring all customers receive an excellent experience.

• Ensure clear and effective communication between your team.

• Attend meetings and contribute to company progress and future.

• Ensure that staff rostering schedules are created and communicated with all staff, in a way that meets contractual and operational requirements.

• Maintained high standards of cleanliness and sanitation by leading strict kitchen cleaning routines.

• Promoting teamwork and communication among kitchen staff.

• Coordinate with front-of-house staff to ensure good communication between the kitchen and dining area.

• Ensured kitchen health and safety protocols to maintain compliance with company policy and regulations.

• Ensured quality control of products in order to maximise customer satisfaction.

• Drive kitchen staff efficiency.

• Coordinate with store manager regarding the day-to-day operations of the store.

• Supervise staff by providing guidance and support in order to maximize team performance.

• Assist with staff training.

• Manage shift in accordance with company policies.