Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jana Stelter

253 William St, Northbridge,WGN

Summary

I am a dedicated and enthusiastic individual with a strong background in customer service and sales, complemented by a passion for travel. Having recently completed my education in Germany and earned a C1 certificate in English, I have embraced the opportunity to explore new cultures, starting with my journey in New Zealand and now in Perth, Australia. My experience as a cashier and waitress has equipped me with excellent interpersonal skills, attention to detail, and the ability to thrive in fast-paced environments. I am committed to delivering exceptional service and creating memorable experiences for others, aligning perfectly with my desire to contribute to the tourism industry.

Overview

2025
2025
years of professional experience

Work History

Room & Host Service in Holiday Apartment

Gaestehaus Stelter
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Informed guests about local excursions and activities to plan their stay.
  • Welcomed guests warmly upon arrival and was always happy to helped them out with any of their needs during their stay.

Clerk in the Field of Document Processing

Billing Center for Health Insurance Companies
11.2023 - 07.2024
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Contacted customers directly via telephone, to get hold of incomplete documents to minimize delays.

Cashier

Aldi Sued GmbH
08.2022 - 09.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a friendly and helpful attitude towards customers and employees, even during stressful and busy shifts.
  • Memorized various PLU Code numbers perfectly to increase efficiency and reduce waiting times at check out.

Wait Staff Member

Cafe Dees
03.2021 - 07.2022
  • Maintained cleanliness in dining area by bussing and resetting tables to contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated efficient multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Abitur (equivalent To A-Level) -

Staedtische Gymnasium Ettenheim
77955 Ettenheim, Germany
07-2023

Skills

  • Customer service
  • Hospitality
  • Multitasking proficiency
  • Effective time management
  • Payment processing (POS)
  • Quickly adaptable
  • Flexible
  • Cultural awareness
  • Organized
  • Window Office knowledge

Timeline

Clerk in the Field of Document Processing

Billing Center for Health Insurance Companies
11.2023 - 07.2024

Cashier

Aldi Sued GmbH
08.2022 - 09.2023

Wait Staff Member

Cafe Dees
03.2021 - 07.2022

Room & Host Service in Holiday Apartment

Gaestehaus Stelter

Abitur (equivalent To A-Level) -

Staedtische Gymnasium Ettenheim

Similar Profiles

CREATE PROFILE
Jana Stelter