Jane Tran
Auckland,Remuera
Summary
Friendly and cheerful customer service professional committed to providing excellent service and developing customer relationships. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Knowledgeable about managing bookings and calls and ability to multitask. Enthusiastic, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
Work History
Receptionist
Sophie's Nail Bar And Beauty
Nottingham, England
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
Certified Nail Technician
Nails Studio
Newmarket, AUK
01.2018 - 12.2021
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Frequently restocked workstations and organized and stocked product sales shelves.
- Provided training and mentoring to new staff to maximize performance.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Personal Trainer
Self-employeed
Auckland, AUK
05.2017 - 01.2018
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Minimized injury risks by advising clients about form and proper clothing.
Certified Nail Technician
Professionails
St Lukes, AUK
09.2016 - 01.2017
Education
Certificate in Personal Trainer - Personal Training
Auckland University of Technology
Auckland, NZ08.2016
Diploma of Music - Event Management
Music And Audio Institute of New Zealand
Auckland04.2015
Certificate in Music Production - Music Event
Music And Audio Institute of New Zealand
Auckland, NZ03.2014
Skills
- Customer Complaint Resolution
- Greeting and Seating Clients
- Appointment Booking
- Multi-Line Telephone Skills
- Appointment Confirmation
- Translating Documents
- Positive Attitude and Energetic
- Call Answering and Routing
Timeline
Receptionist
Sophie's Nail Bar And Beauty
01.2022 - 06.2022
Certified Nail Technician
Nails Studio
01.2018 - 12.2021
Personal Trainer
Self-employeed
05.2017 - 01.2018
Certified Nail Technician
Professionails
09.2016 - 01.2017
Certificate in Personal Trainer - Personal Training
Auckland University of Technology
Diploma of Music - Event Management
Music And Audio Institute of New Zealand
Certificate in Music Production - Music Event
Music And Audio Institute of New Zealand
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