Jasmine Duncan
Wellington,Mornington
Summary
I am a results-driven professional with a keen eye for detail. I focus on delivering exceptional support for customer needs. I can successfully manage concerns and resolve conflicts to maximize customer satisfaction.
I offer a strong background in customer relations, hospitality management and food service. I strive to create high quality outcomes in everything I do, and always bring a positive attitude to the workplace.
Overview
5
5
years of professional experience
Work History
Recovery Assistant
Accident Compensation Corporation, ACC
2023.10 - 2024.06
- Managed 50+ client claims as a one on one case manager
- Enhanced client recovery and independence by implementing customised care plans/programs and monitoring progress.
- Collaborated with multidisciplinary teams to ensure client's are receiving comprehensive care and treatment
- Supported clients emotional well-being by addressing concerns related to recovery process and offering empathetic encouragement.
- Ensured compliance with all relevant regulations and guidelines regarding client privacy, confidentiality, and consent procedures.
Operations Manager
Flour & Water LTD / LUCKY
2020.11 - 2023.10
- Supervised and modified operations and kept employees compliant with company policies and procedures.
- Led hiring and training of new staff to fulfill business requirements.
- Created and published weekly rosters for the entire staff
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and instructions to prepare food correctly and quickly.
- Served customers and operated cash register for cash and credit transactions.
Kitchen Hand
Richmond Roast House
2019.02 - 2019.11
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Waimea College
Nelson, NZ12.2018
Skills
- Management
- Stock control
- Rostering
- Cash handling
- Superb Customer Service
- Process Improvement
- Food handling
- Strong computer skills
- Client Confidentiality
- Empathy
Hobbies
In my personal time I enjoy cooking, horse riding and trying out new places to eat around the city. I enjoy nature and love getting outside with my friends and family as much as I can
References
References available upon request
Timeline
Recovery Assistant
Accident Compensation Corporation, ACC
2023.10 - 2024.06
Operations Manager
Flour & Water LTD / LUCKY
2020.11 - 2023.10
Kitchen Hand
Richmond Roast House
2019.02 - 2019.11
High School Diploma -
Waimea College
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