Jatin Patel
Hamilton,Horotiu
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Individual with people cantered approach, passionate about helping vulnerable members of our community and having the drive to encourage and develop myself and those around me, delivering exceptional service working towards a culture of continuous improvement.
Overview
7
7
years of professional experience
Work History
Client Support Debt Management Officer
Ministry Of Social Development
02.2021 - Current
- Locate clients using business systems and other advised of their responsibility to repay Ministry debt.
- Investigate and identify client's sources of income including employment, and assess information in business systems to obtain a comprehensive view of the client's circumstances, so that a sustainable repayment arrangement can be agreed and they are supported.
- Notify clients of the money they owe to the Ministry and the consequences of non-payment.
- Engage with Employers and Business Institutions and other agencies to initiate bank and/or wage deductions, so that client's debt repayment can commence, and re-engage if deductions cease.
- Review and update client changes in circumstances to ensure accurate client records.
- Ensure client information is stored securely and only disclosed to those with appropriate authority to protect client privacy and confidentiality.
Crew Trainer
McDonald's
01.2021 - Current
- Be a good communicator.
- Teach crew member to correctly perform operational/station procedures.
- Coaching by encouraging and supporting crew member.
- Coaching Correct Crew Behaviour and asking questions.
- Providing constructive and appreciative feedback on behaviour and procedure.
- Promoting a positive work environment.
- Making learning experience fun.
- Perform correct procedures consistently and efficiently.
- Explaining why operations procedures are important.
- Support the shift manager in duties.
Shift Manager
McDonald's - Marde Restaurants
08.2018 - 01.2021
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Documenting customer complaints and demonstrating corrective actions for resolution.
- Pro-actively comply with injury management policies and return to work obligations, maintaining first-aid and fire safety qualifications.
Education
Bachelor's of Commerce - Accounting and Finance
Veer Narmad South Gujarat University
11.2015
Skills
- Client relationship management
- Client satisfaction management
- Client account management
- Sensitive information handling
- Strong interpersonal and communication skills
- Attention to detail
- Flexible, adaptable and pragmatic
- Health and Safety Representative
- Awhi Rito committee member
- Public speaking
- Customer service
Timeline
Client Support Debt Management Officer
Ministry Of Social Development
02.2021 - Current
Crew Trainer
McDonald's
01.2021 - Current
Shift Manager
McDonald's - Marde Restaurants
08.2018 - 01.2021
Bachelor's of Commerce - Accounting and Finance
Veer Narmad South Gujarat University
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