Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Jayden Taufale

Hamilton,Hamilton East

Summary

Reliable employee seeking a Receptionist position. Offering excellent communication and good judgment.


A Student-athlete, communicating with teammates and coaches to solve problems, leveraging diplomatic skills. Balance full class schedule with athletics through efficiency and determination. Self-motivated to work toward ultimate goals. Very perceptive and detail-oriented, applying analytical thinking to understand work outcomes and strategies to achieve goals.


Polite and professional Holiday Host at Air New Zealand. Successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.



Overview

9
9
years of professional experience

Work History

Holiday Host

Air New Zealand
12.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Referee/Scorebench

Social Sport Waikato & Wellington Basketball
01.2016 - Current
  • Promoted good sportsmanship among players.
  • Explained and taught regulations and rules to players and coaches.
  • Communicated with fans, coaches, players and other umpires.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Instructed players and coaches on basketball game rules.
  • Worked at competitive athletic basketball games, tournaments and special sporting events.
  • Verified accuracy of score calculations before winners were announced.

Outbound Calling & Student Centre

Waikato University
11.2021 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via computer systems.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.
  • Participated in team-building activities to enhance working relationships.

Home Staging Assistant

Visual Q Home Staging
11.2020 - 02.2021
  • Participated in furniture selection and documentation of specifications.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 20 Kilos.

Labourer

Mr Fix It
11.2020 - 02.2021
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Recognized and reported potential project challenges and assisted with solutions.

FOH Team Member

Kapura
11.2018 - 06.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Helped guests at tables when in need of assistance.
  • Prepared alcoholic beverages such as standard cocktails for guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Graduate Diploma - Human Performance Science

The University of Waikato
Hamilton, NZ
04.2024

Bachelor of Social Science - Psychology

The University of Waikato
Hamilton, NZ
04.2023

Skills

  • Reading Comprehension
  • Customer Needs Assessments
  • Good Interpersonal Skills
  • Call Center Operations
  • Time Management
  • Active Listening
  • Complex Problem-Solving
  • Critical Thinking

Referees

Sam Mills

  • Events Coordinator/Social Sport Manager, University of Waikato/Social Sport Hamilton
  • 021 023 18707

Salem Waters

  • Manager, University of Waikato Outbound Calling Team Manager
  • 022 400 6355


Timeline

Holiday Host

Air New Zealand
12.2022 - Current

Outbound Calling & Student Centre

Waikato University
11.2021 - 12.2022

Home Staging Assistant

Visual Q Home Staging
11.2020 - 02.2021

Labourer

Mr Fix It
11.2020 - 02.2021

FOH Team Member

Kapura
11.2018 - 06.2019

Referee/Scorebench

Social Sport Waikato & Wellington Basketball
01.2016 - Current

Graduate Diploma - Human Performance Science

The University of Waikato

Bachelor of Social Science - Psychology

The University of Waikato

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Jayden Taufale