Jemma Crocker
Christchurch
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at Vapeology. Expert in complex problem-solving and team collaboration, I have significantly contributed to sales growth and streamlined logistics processes. Skilled in cash handling and fostering strong communication, my approach has consistently exceeded performance metrics, showcasing a commitment to excellence and team success.
Overview
4
4
years of professional experience
Work History
Sales Assistant & 2IC
Vapeology
02.2023 - Current
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
Dispatch Assistant
Sorted Logistics
06.2022 - 01.2023
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
Dispatcher
South Island Fresh Foods LTD
06.2021 - 02.2022
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Maintained strict adherence to safety protocols and regulations, reducing the potential for accidents or incidents on the job site.
- Boosted operational efficiency by consistently meeting or exceeding key performance metrics in dispatch activities.
Education
No Degree - Art
Burnside High School
Christchurch, NZNo Degree - Mechanical Engineering
Ara Institute of Canterbury
Christchurch, New Zealand, NZ10-2020
No Degree - Barista
Burnside High School
Christchurch09-2018
Skills
- Cash handling
- Stock management
- Complex Problem-solving
- Team collaboration
- Social media engagement
- Product management and pricing
Timeline
Sales Assistant & 2IC
Vapeology
02.2023 - Current
Dispatch Assistant
Sorted Logistics
06.2022 - 01.2023
Dispatcher
South Island Fresh Foods LTD
06.2021 - 02.2022
No Degree - Art
Burnside High School
No Degree - Mechanical Engineering
Ara Institute of Canterbury
No Degree - Barista
Burnside High School
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