Jemma Crocker
Burnside
Summary
Motivated and reliable Sales Assistant and 2IC Supervisor with two years of experience in a high-volume vape retail environment. Skilled in customer service, team leadership, product knowledge, and maintaining store standards. Known for staying calm under pressure, supporting staff, and creating a positive customer experience. A fast learner with strong initiative, committed to contributing to a productive and efficient workplace.
Overview
4
4
years of professional experience
Work History
Sales Assistant & 2IC
Vapology
02.2023 - Current
- Supported the Store Manager in daily operations, ensuring smooth and efficient store functioning.
- Monitored inventory levels and coordinated stock replenishment to maintain optimal product availability.
- Conducted regular staff meetings to communicate goals, policies, and performance feedback.
- Resolved escalated customer issues promptly, enhancing overall customer satisfaction and loyalty.
- Assisted in planning and executing promotional events and seasonal sales to boost store traffic and sales volume.
- Managed daily cash handling and transaction processes, ensuring accuracy and adherence to company policies.
- Trained and mentored new staff members to enhance team performance and service quality.
- Collaborated with the Store Manager to develop and implement effective merchandising strategies that increased customer engagement and sales.
Dispatch Assistant
Sorted Logistics
06.2022 - 01.2023
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
Dispatcher
South Island Fresh Foods LTD
06.2021 - 02.2022
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Maintained strict adherence to safety protocols and regulations, reducing the potential for accidents or incidents on the job site.
- Boosted operational efficiency by consistently meeting or exceeding key performance metrics in dispatch activities.
Education
First Line Management Level 5 -
Aspire2
Christchurch, New ZealandSkills
- Team Leadership
- Customer Service
- Inventory Management
- Staff Training
- Cash Handling
- Performance Management
- Problem Solving
- Sales Promotion
- Order Processing
- Task Prioritization
- Staff training
Hobbies
Reading, Photography, Gardening, Traveling, Listening to music
Courses
- Mechanical Engineering, Ford Motors
- Collaborated with cross-functional teams to develop and improve vehicle systems, enhancing performance and safety.
- Conducted rigorous testing and analysis of mechanical systems to ensure compliance with industry standards.
- Participated in lean manufacturing initiatives to streamline production processes and reduce costs.
- Applied mechanical engineering principles to design and optimize automotive components at Ford Motors.
Qualities
- Leadership
- Adaptability
- Customer Service
- Time Management
- Problem-solving
- Multitasking
- Communication
- Attention to Detail
- Reliability
- Teamwork
Timeline
Sales Assistant & 2IC
Vapology
02.2023 - Current
Dispatch Assistant
Sorted Logistics
06.2022 - 01.2023
Dispatcher
South Island Fresh Foods LTD
06.2021 - 02.2022
First Line Management Level 5 -
Aspire2