JENNIFER B. ENGUIO
Glenorchy Hotel Ltd
Queenstown,OTA
4
Languages
18
years of professional experience
Over 15 years of experience supporting hospitality customer service operations focused on sales and marketing initiatives. Very good multitasker as I run Hotel , Bar and Restaurant. Experienced of running the hotel , bar and restaurant in one .
Demonstrated strong communication skills in English, Mandarin, and Cantonese to assist diverse clientele.
Exhibited initiative and dedication to career development while maintaining loyalty and trustworthiness.
Work History
Hotel Bar and Restaurant Duty Manager
3 Years 6 Months- Lead evening shift operations in fast-paced dining environment, ensuring compliance with health and safter regulations
- Manage overall Hotel , Bar and Restaurant
- Managed high-volume service periods successfully, maintaining quality and customer service satisfaction under pressure.
- Handling Events & Banquet
- Giving the best customer service
- Handling customer complaints
- Trained staff
- Supervised daily hotel operations, ensuring high standards of guest service and satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Streamlined check-in/check-out processes to improve efficiency and reduce wait times for guests.
- Oversaw inventory management, ensuring adequate supply levels for restaurant and bar services.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Coffee Brewing
General Manager
4 Years 4 Months- Handling entertainment (band, etc)
- Planned drink menus, estimated beverage costs and purchased inventories
- Investigated and resolved Food and Beverage quality and service complaints, ensuring customer satisfaction and repeat business.
- Organized a system for daily, weekly and monthly cleaning schedule; Hygiene monitoring and maintenance for quality assurance.
- Ensures that bars, restaurants and back of house areas are organized, well set-up and clean and that all staff members are well informed about daily offers, menus, wine and beverage lists
- Organized charity events
- Event planning.
General Manager
8 Months- Organized events
- Staff training
- Cost Control
- Handles and supervised shift.
Manager
4 Years 5 Months- Handles and supervise shift.Handles customer complaints during shift.
- Anticipates customer and restaurant needs by constantly evaluating the environment and customers; Communicates information to Managing Partners.
- Organized and supervises Banquet and Catering Events.
Manager
2 Years 3 Months- Planned drink, estimated beverage costs and purchased inventories.
- Investigated and resolved Food and Beverage quality and service complaints, ensuring customer satisfaction and repeat business.
- Organized a system for daily, weekly and monthly cleaning schedule; Hygiene monitoring and maintenance for quality assurance.
- Ensures that bars, restaurants and back of house areas are organized, well set-up and clean and that all staff members are well informed about daily offers, menus, wine and beverage lists
Customer Service Officer
9 MonthsReceptionist and Marketing
2 YearsEducation
- International Business Management
- Chinese Language (Mandarin Course)
Skills
Exceptional organizational skills
adaptable; enjoys new challenge.
Team Leadership
Superior Multitasking Skills
Food & Drink Management
Recruited
Hired
supervised
scheduled and motivated a staff of up to 30 employees.
Trained service staff to enhance customer service and increase profits through suggestive selling and up selling.
Strong analytical and problem solving skills.
Self-motivated and able to work both independently and as an integral part of the team.
Experience in customer service and guest relations.
Cash handling & POS system
Banking & Stocks inventory
Results Oriented
Strategic Hospitality Leadership
Event Planning
Languages
Filipino
English
Mandarin
Cantonese
Timeline
Hotel Bar and Restaurant Duty Manager
Glenorchy Hotel Ltd
02.2023 - CurrentRead More
General Manager
Mellow Pub American, Canadian cuisine
10.2018 - 02.2023Read More
General Manager
Murray's Irish Pub
01.2018 - 09.2018Read More
Manager
Hooley's Irish Pub and Restaurant
08.2013 - 01.2018Read More
Manager
The Brew Canadian and South American Bar and Restaurant
05.2011 - 08.2013Read More
Customer Service Officer
Million Pak Ltd. (IBM)
03.2010 - 12.2010Read More
Receptionist and Marketing
The Italian Restaurant
02.2008 - 02.2010Read More
Guangdong Polytechnic a Normal
from Chinese Language (Mandarin Course)
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Guangdong Polytechnic Normal University
from International Business Management
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