Jennifer Parry
Palmerston North,MWT
Summary
Dedicated and results-driven property management professional with 18 years of extensive experience in overseeing residential properties. Adept at optimizing property performance, enhancing tenant satisfaction, and ensuring compliance with regulatory standards.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Im a hardworking, passionate and loyal member of staff that that works well as part of a team or by myself.
Overview
9
9
years of professional experience
Work History
Team Leader Property Management
Property Brokers
07.2017 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Communicated KPIs outlined in one on one meetings to inform employees of expectations and deliverables.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with trade suppliers to deliver timely and cost-effective repairs and services.
- Maintain a small portfolio to ensure constant improvement of software implementation and changes in the RTA
Property Manager
Unique Realty (The Professionals)
02.2015 - 06.2017
- Handled tenant requirements promptly and appropriately,
- Maintained positive landlord & tenant relationships, ensuring clear communication and great service
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential repairs and maintenance.
- Oversaw tenancy agreements from inception to termination, ensuring compliance with Healthy Homes, smoke alarm insurance requirements to protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored rent payments and implementing a strict arrears collection process.
- Confidently instigating and attending tenancy tribunal and mediations when required
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Regular database management to ensure up to date information and records at all times
- Regular monitoring of all reports to ensure that KPIs are meet at all times
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Property Management Level 4
Skills
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Coaching and Mentoring
- Documentation And Reporting
- Complex Problem-Solving
- Staff Training
- Analytical Thinking
- Goal Setting
- Conflict Resolution
- Leading Team Meetings
- Staff education and training
Accomplishments
- Supervised team of 11 staff members.
- Overseen the introduced rent roll into our portfolio
- Advanced knowledge of inspection express, Palace, Console Gateway, Tapi, Renti and microsoft office
- Twice lead a team to the REINZ Office of the year,
- Once recipient REINZ Property Manager of the year
- Twice mentored staff members to REINZ rookie of the year.
Family, animals, scrapbooking and being at the batch
My family is very important to me, I love to support my children, grandchildren and Dad now that he is by himself.
I have 2 small dogs, Henry and Lola, chickens, bee hives and 2 goats.
As a creative outlet I like to document photos in a creative way, this helps me relax in the evening after what can be a very demanding role I have currently
Being at the beach is where you will find my Husband and dogs most weekends. We have a motorhome so like to visit areas we haven't been to before and revisiting the ones we love
Additional Information
I looking for a fullfilling role that would ideally be full time but I would consider anything with 30 hours per week or more. Im my adult life I have only had 4 jobs as i prefer to find a job that fill fulls me and stay long term. Im in good health and rarely have time away from work
I'm an adaptable, fun loving, honest and reliable person that enjoy learning new skills and will go above and beyond to help where needed no matter the role.
I would be grateful to discuss this position further and would will make myself available for meet in person Please feel free to contact any of my references below:
Kate Ganet
027 866 3111
Stanella Nui
027 550 4282
Timeline
Team Leader Property Management
Property Brokers
07.2017 - Current
Property Manager
Unique Realty (The Professionals)
02.2015 - 06.2017
Property Management Level 4
Skills
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