Jennylene Bernal Arellano Rv 76812807
Wellington,New Zealand
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Caregiver
RYMAN HEALTHCARE MALVINA MAJOR RETIREMENT VILLAGE
12.2022 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Retail Store Manager
PUMA SPORTS SEA PTE LTD SINGAPORE
04.2015 - 06.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
ASST. STORE MANAGER
FASHION TRADE PTE LTD
06.2014 - 04.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
SALES EXECUTIVE
ABSOLUTE CATERING TEAM PTE LTD SINGAPORE
07.2011 - 01.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
HEMODIALYSIS HEAD NURSE
FIRST FILIPINO SAINT SAN LORENZO RUIZ HOSPITAL
10.2008 - 04.2011
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Built rapport with patients and family members to deliver exceptional care.
- Performed patient assessments and adjusted care plans accordingly.
- Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Established and continuously optimized unit schedules and individual work assignments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
Education
Bachelor of Science -
ST. RITA HOSPITAL COLLEGE OF NURSING AND MIDWIFERY
EARNSHAW GAGALANGIN TONDO MANILA PHILIPPINES10.2007
Skills
- Sales Growth
- Hiring and Training
- Store Opening and Closing
- Retail Operations
- Goal Setting
- Stockroom Management
- Retail Employee Training
- Sales Leadership
- Performance Monitoring
- Problem-Solving
- Shift Scheduling
- Promotional Planning
- Coaching and Mentoring
- Profit and Loss Management
- Cost Control
- Merchandise Strategizing
- Customer Service
- Process Improvements
- Decision-Making
- Operations Oversight
- Meticulously Detail-Oriented
- Supplier Communication
- Budget Administration
- Advertising and Marketing
- Stock Management
- Visual Merchandising
- Shrinkage Control
- Staff Management
- Resourceful Nature
- Merchandising Ability
- Incident Reporting
- Documentation Expertise
- Vendor Collaboration
- Upselling and Cross Selling
- Program Administration
- Friendly and Outgoing
- Highly Motivated
- Sales Analysis
Accomplishments
- Achieved Best in VM through effectively helping with the coordination of the team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Caregiver
RYMAN HEALTHCARE MALVINA MAJOR RETIREMENT VILLAGE
12.2022 - 11.2023
Retail Store Manager
PUMA SPORTS SEA PTE LTD SINGAPORE
04.2015 - 06.2022
ASST. STORE MANAGER
FASHION TRADE PTE LTD
06.2014 - 04.2015
SALES EXECUTIVE
ABSOLUTE CATERING TEAM PTE LTD SINGAPORE
07.2011 - 01.2012
HEMODIALYSIS HEAD NURSE
FIRST FILIPINO SAINT SAN LORENZO RUIZ HOSPITAL
10.2008 - 04.2011
Bachelor of Science -
ST. RITA HOSPITAL COLLEGE OF NURSING AND MIDWIFERY
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