JEROME MARCELINO
Goldfinch Rise, Unsworth Heights,New Zealand
Summary
Dynamic hospitality expert with a proven track record in enhancing service standards and resolving customer complaints. Successfully managed café operations while supervising staff, optimizing inventory, and maintaining a positive work culture to drive customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait staff, Server, Cashier, Bartender
Hotel Debretts
06.2023 - 03.2025
- Served customers efficiently, ensuring timely service and satisfaction at Debrettes Kitchen.
- Prepared and served beverages, maintaining high standards of quality and customer service at House Bar.
- Managed cash transactions and provided excellent customer interactions at Corner Bar.
Cafe And Bar Duty Manager
Ralay Cafe AKL Domestic Airport
04.2025 - Current
- Oversaw daily café operations, maintaining high service standards to enhance customer experience.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Created a positive work environment for employees and delivered exceptional customer service.
- Managed inventory levels and ordered supplies to optimize stock availability.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Prepared weekly reports detailing sales figures and staff performance metrics.
Education
Bachelor of Science - Hospitality Management
STI College
Philippines01-2022
Skills
- Computer literacy
- Team building
- Calm decision-making
- Adaptability to change
- Capacity to retain new things
- Positive work attitude
Training
- Arise! Overseeing Front Office Operations, 2021
- Macro Perspectives of Tourism and Hospitality Industry Seminar, 2019
- Restaurant's reservation Staff, Responsible to receive and record guests' restaurant reservations and provide fast, efficient, courteous service at all., Mesa Restaurant, Philippines, 2022
- Kitchen Staff, Providing support to the Head Cook in the preparation and service of meals.
- Service Crew, Takes orders and answers questions on meal items & serve food.
References
Raj Gholap, F&B Manager, +64221878529
Personal Information
- Height: 5'8
- Weight: 60KG
- Date of Birth: 04/30/00
- Nationality: Filipino
- Marital Status: Single
Certification
- Liquor License
- LCQ Certificate
- Manager Certificate
Timeline
Cafe And Bar Duty Manager
Ralay Cafe AKL Domestic Airport
04.2025 - Current
Wait staff, Server, Cashier, Bartender
Hotel Debretts
06.2023 - 03.2025
Bachelor of Science - Hospitality Management
STI College